Residence Inn by Marriott Houston West/Beltway 8 at Clay Rd.

Clean big rooms, staff was very helpful. Would definitely stay again

It was nice and enjoyable

The hotel was very nice and clean. The room was great. I picked this particular location because I knew it would be a great choice due to past experiences when i booked the meeting rooms. However customer service could have been a little better,more welcoming. Also housekeeping blocks the isle with there carts. It is totally understandable you are cleaning but the cart doesn’t have to be in the middle of the aisle making it difficult to pass. Other than that I enjoyed my stay

However, property should enforce the no smoking policy as all hallways and room smell! Had to change rooms twice due to smell. The wear and tear on the furniture is also showing! The living room furniture is at the point where it should be replaced (sofa/chair dip when you sit) especially given how dirty they are. The rooms are cleaned really well by staff.

Everything was very clean.

wish it was thicker and all would be Perfect !

Property clean and staff was excellent

Exceptional

Very nice rooms, lots of space, friendly staff, entire kitchen in room. The absolute highlight for our family was THE POOL, very nice and clean. Late check out 12noon Can't think of anything

Close proximity to shops foods and recreation

The location and the facilities were nice The staff. I drove hours to come check in, I was not able to check in until late the night of 6/13. Once we checked in the lady did not give me a receipt when I asked after being checked in she said I’ll receive one during check out, never heard of it. I went to dinner right after checking in so didn’t bring my bags in. When I came back from dinner, and went to check in my room. Someone was already in my room! Clothes were all on the floor and the bed, a suitcase was open w clothes inside, a big Louis Vuitton bag on the floor. I went back down to the front desk there was someone different, it was man, I told what was going on him what happened, and he gave me a new room, no issue. The next morning I was being accused of not reserving my stay when I showed proof! The general manager was unprofessional, rude and disruptive. She told she would look at the cameras, never did. I was ever upset. I do understand things happen. My issue was my rest, comfort and stay was disruptive and I feel accused instead of the general manager coming to me to let me know the issue was. She decided to accuse me and didn’t try to explain or ask me what I’ve been through. She kept saying I knew whomever was in the first room, when I told many times I did not. Corporate will be notified of this experience.

Staff was good

Cleanliness of the property. Attendant should not leave the main desk even for a minute. It is important for me as I had seen guests were waiting and no employee was behind the desk.

Cleanliness. Sometimes staffs are not at the main desk. They should not leave the station even for a minute. This is important for me. Thanks.

Good stay great for a family on vacation

Everything Nothing

Nothing

Good value

Excellent location. Our rooms was spacious and very clean. The breakfast was great! I will definitely come back. N/A

Everything was good the breakfast and staff only thing the pool was a bit on the dirty side but everything else was good.