Home2 Suites by Hilton at the Galleria

Over all was great!!

This was a good experience!

It was a great time in Houston

Excellent

very nice place for family

Great place to stay, simple and easy

I did not have a balcony. I booked a room with a balcony but I did not get one. The view from my room was looking at a billboard. Breakfast was the same each day but was good.

The hotel was nice, clean and staff were friendly. Unfortunately the surrounding area was not very family friendly.

The check-in was easy, front desk staff was very courteous and professional, The rooms were clean, parking was convenient. I would highly recommend ta stay here, it was a great experience!

Excellent hotel

I accidentally left my key card in the gym and went to the front desk for assistance so I could access the gym, retrieve my card, and return to my room. Instead of being treated like a valued guest, I felt as though I was being treated like a criminal. I showed the staff member the credit card I had used to check in and even opened my bank statement to show the charge to my account. Despite providing this information, he continued to refuse to assist me and left me standing there in my bra top and yoga pants while he remained at his computer. I was extremely uncomfortable and felt humiliated. I eventually had to explicitly tell him that I felt I was being profiled and that I did not believe he would have treated another guest the same way. Only then did he get up and provide me with a new key card. I explained that I did not need a new card—I simply needed access to the gym so I could retrieve the key card I had accidentally left there. He eventually opened the gym door, allowing me to retrieve my card and return to my room. I reported the experience to another staff member who was on duty afterward, and I appreciated that person apologizing.

Never got back my deposit

Our stay was good. All the staff are nice and the hotel is clean.

Great location, fair price, lovely clean modern interior—would definitely stay here again, just heads up with current construction next door that gets noisy around 6am on the dot.

We had an awesome time during our four night stay, the beds were made daily, dishes washed daily pretty much whatever needed to be done was done. The entire facility was clean and maintained.

Nice place. Traveled with a young child and two dogs. No issues!

It was quite a good experience but, our room didn’t have the necessary things like the body wash and paper towels. We had to ask before getting them.

Iiked cleanliness

Great place to stay

Nice hotel.