Home2 Suites by Hilton at the Galleria

Excellent hotel

I accidentally left my key card in the gym and went to the front desk for assistance so I could access the gym, retrieve my card, and return to my room. Instead of being treated like a valued guest, I felt as though I was being treated like a criminal. I showed the staff member the credit card I had used to check in and even opened my bank statement to show the charge to my account. Despite providing this information, he continued to refuse to assist me and left me standing there in my bra top and yoga pants while he remained at his computer. I was extremely uncomfortable and felt humiliated. I eventually had to explicitly tell him that I felt I was being profiled and that I did not believe he would have treated another guest the same way. Only then did he get up and provide me with a new key card. I explained that I did not need a new card—I simply needed access to the gym so I could retrieve the key card I had accidentally left there. He eventually opened the gym door, allowing me to retrieve my card and return to my room. I reported the experience to another staff member who was on duty afterward, and I appreciated that person apologizing.

Never got back my deposit

Our stay was good. All the staff are nice and the hotel is clean.

Great location, fair price, lovely clean modern interior—would definitely stay here again, just heads up with current construction next door that gets noisy around 6am on the dot.

We had an awesome time during our four night stay, the beds were made daily, dishes washed daily pretty much whatever needed to be done was done. The entire facility was clean and maintained.

Nice place. Traveled with a young child and two dogs. No issues!

It was quite a good experience but, our room didn’t have the necessary things like the body wash and paper towels. We had to ask before getting them.

Iiked cleanliness

Great place to stay

Nice hotel.

Not good

GOOD LOCATIONS, LIKE A SWIMMING POOL, BREAKFAST INCLUDED.

It was great! The parking for $20 a night was the only dealbreaker for future states

Very good!!

It was amazing for price, great view from the balcony, front desk staff was very welcoming & helpful. I will surely book a stay here again.

Wonderful hotel with spacious rooms definitely could use some assistance with breakfast it was not enjoyable and we went to eat around 8am food was very cold and rubbery. Otherwise everything else was perfect. I would definitely book again but would definitely go have breakfast at a restaurant of needed. Indoor pool was amazing and so was the big balcony. Definitely worth the price.

Honestly one of the best hotels i have stayed in. Staff were extremely friendly and helpful. Hotel was impeccable, pool was indoor which was amazing! Breakfast was great! Room was spacious, just In love! Will definitely stay here again when coming to Houston again!

Had a decent stay and until I checked my credit card and found out I was charged for smoking even though I didn't smoke. I'm very upset and will be disputing these charges.

I liked the cleanliness and the hospitality of the staff