La Quinta Inn & Suites by Wyndham Houston West Park 10

Changed rooms twice because neither TV worked. Refused to give me a third room to try. Checked out at that point and refused to give me a refund. Took me 3 days to finally get a refund. Unbelievable experience.

The water was hot in the shower The room smell like pee so did the hallways the elevators where broken my room door looked as if it been broken into the staff other that the young lady when I checked in was lazy and never around. The parking lot look like a scary movie it was just bad

The exterior, elevator were very dirty, and the TV did not work. Room seemed clean with cold AC.

Awful hotel

Worst Hotel I ever stayed. I would never go back. Another customer was complaining about holes on the bathroom door . Peep hole missing

Nothing Because I got my they stole front my door in the camber don't work for me to get my items

All good.... As advertised

FIX YOUR DESCRIPTION AND REFUND MY MONEY

Location to work and comfortable room No AC in the lobby or hallway. Also the elevator wasn’t working. I was there 10 days and the AC was never fixed. How does the staff work with no AC?

The property was dirty and no working TV! NEVER BOOK AT THIS HOTEL AGAIN!!!!!

The area it was located in.. That i wasn't offered a discount r something because there tvs wasn't working..

Spoke with desk attendant and there was no concern on his part

Garbage hotel Garbage hotel

The TV never worked, and the pool was only open one out of the three days I stayed; whenever I mentioned something to the front desk clerk, he would always say—very politely—"I can't do anything."

Location Dirty, TV was not working, no internet, no a/c

Run down but room was nice

changed of room two times, toilet clogged, no TV, no person at frondesk at night, can you imagine an emergency???? some roaches, only because I made reservation by expedia, I couldnt ask for my money back.

Internet comes on goes off every once in a while front desk didn’t have passwords. Only the manager did.

During my stay, I experienced multiple service failures, poor communication, and safety concerns that significantly impacted the quality of the accommodations provided. Upon check-in to Room 424, I discovered the television was not functioning properly. The remote control was broken and incompatible with the television, and the cable system did not work. I returned to the front desk several times seeking assistance. I was initially told by hotel staff that none of the televisions in the hotel were working, which later proved to be inaccurate. I also experienced concerns regarding professionalism and inconsistent information provided by staff throughout the course of my complaint and refund request. Most concerning was a safety issue I encountered while exiting through the rear side of the property. I witnessed an individual climbing out of a hotel window near an RV parked alongside the building. The individual appeared distressed and sweaty, which made me feel unsafe during my stay. Management should review surveillance footage from April 10, 2026, between approximately 3:00 PM and 6:00 PM, as this incident should be visible on camera. Additionally, only one elevator appeared to be functioning during my stay, creating further inconvenience and concern regarding the condition of the property. Because I was informed that the televisions throughout the hotel were not working, I ultimately felt uncomfortable remaining at the property and was forced to rebook another hotel nearby at additional expense. The hotel later acknowledged in writing that there were “shortcomings” during my stay, yet refused to authorize or provide a refund, citing internal policy. Booking.com advised that hotel authorization was required to release the refund, but the hotel continues refusing to cooperate despite acknowledging the issues. I security , i was told none of the tvs in the hotel were not working and was not able to be accomodated another room and the man climbing out of the window of the hotel ,