Sonesta Essential Houston Energy Corridor

Overall, the level of cleanliness was terrible, and despite the good location, I would not stay here again.

Staff went above and beyond

They need to clean the rooms better and try to get rid of the cockroaches in the room

I am highly disappointed with my stay at this hotel. The cleanliness was unacceptable, and it is obvious the property suffers from poor maintenance. To make matters worse, my guests and I could not even take a shower while we were there due to these issues. I would definitely not recommend staying here. Oh and elevator wouldn’t work if there were more than 2 people and on the limit it says 15 people occupancy. We got stuck in the elevator.

good

Near highway which made it easy to find locations. Easy to find. The swimming pool was really dirty, hallways were uncomfortably hot, our tv would not work consistently. Elevators would stop working randomly.

When we entered the room, there was an open bagged of chips all over the floor and a Gatorade bottle. The room was not cleaned and you can tell. My boyfriend and I slept very uncomfortable but we were tired. Never again

Todo muy solo que no habían bebidas frías disponibles y en una ciudad con temperaturas tan altas como Houston creo que mantener bebidas frías para la venta es indispensable

Got there to check in around 9pm coming from Louisiana and was told Our room was sold cause check-in is @3? I have never heard of this before? Very rude and nonchalant filing her nails at the same time.Very unprofessional

Location is good...but our bathroom was dirty and no maid service to our room

I’ve stayed here every 4 weeks for past year. Elevator nonfunctional twice in past 4 visits. New staff every time unfamiliar with hotel and procedures. Only concern is collecting $100 deposit. Planning on changing to different place.

The check-in process and staffs were welcoming and helpful. But, the bathroom door was not closing, exhaust fan wasn't working etc.

Everything is broken. Elevator is out of order, emergency exit door was stuck, so it had to be left open for stairs. Laundry room is out of order. Room has moldy smell.

It had a microwave and fridge

Not a good hotel. The elevator malfunctioned. Our room didn't get cleaned our entire stay, no fresh towels, the doors malfunctioned to enter the hotel, staff weren't friendly

This is a sad hotel , poor breakfast half of Trey of eggs we no milk for the cereal never had towels the pool was dirty! Had to ask for more pillows we only had 2 per bed smh . I ain’t gone lie I’m really disappointed yall can do better stop being lazy

Property gave our reservation to someone else. Did nothing on their end to fix the situation and left me to work with Expedia myself. They also checked in multiple guest after telling us they didn't have a room for us. Front door is broken leaving them to leave key card access doors unlocked. If you want a place to stay do not pick this location since they will leave you high and dry with no help.

The AC didn't cool, there were roaches in the hallway, there was an exploded swim diaper in the pool and dirty towels on the floor. Front desk never answers the phone and there are several homeless people camped out near the dumpster.

The room & bathroom were seriously not clean. Toilet had flushing issues. The entire room was crappy. Actually killed a couple of roaches. But today my party has checked into the, ***** "Comfort suites in Katy, TX", just a few miles from this poorly managed property. Continental so called breakfast wasn't worth bothering with. I highly recommend the property mentioned in Katy, Texas above.

When I arrived at the hotel to check in, the front desk informed me that they had no reservation under my name and were unable to accommodate me. Because the reservation booked through Booking.com could not be honored, I was forced to leave and secure alternative lodging at my own expense. I contacted the hotel directly and was informed that they would not issue a refund. However, I paid for accommodations that were never provided to me. I arrived as scheduled, attempted to check in, and was denied a room because the reservation could not be located. I am requesting a full refund of the amount charged. If necessary, I can provide documentation of my alternate hotel stay and any communications related to this incident. Please escalate this matter and process my refund immediately, as I should not be charged for a reservation that the property could not honor. Thank you.