Sonesta Essential Houston Hobby Airport

Atenciones de el personal El sistema de csble no funciono

The breakfast was cutt down a lot, no eggs, no juice and only thick slice breads

I HAD FURNITURE MISSING AND MY REMOTW FOR THE TV DIDNT WORK

We liked the front desk lady she was polite and offered genuine customer service. The TV was easy to watch and hear. It had a directory of shows listed and channels that worked. The pool was indoor outdoor and soft. Breakfast was served and we enjoyed every bite. I think the soap dispenser was not working. I didn't really like the smell of the soaps but we brought our own. We enjoyed the space and privacy the room offered. It was a stay we enjoyed and greatly appreciated. A waterfall would be nice at the pool and tables and chairs to sit comfortably outdoors.

very comfortable bed, room was overall good mainly booked so that I can enjoy the pool and unfortunately the pool was unavailable due to it needing cleaning even the sister hotel locations had unavailable pools

Nothing about this place. There's an infestation

Pleasant

Exceptional

Disappointing

My key card kept deactivating. I had to get at least five replacements. The pool was not clean.

Pleasant

Very good

I booked because it said it was 10 minutes from the airport come to find out. It was 40 minutes from the airport and the

I booked because it said...

Nothing Area, dark, not enough lights, smoke detectors chirping

It was in a great location from where I was. The hotel was nice. It was all I needed and more. The handicapped room made it even better. N/A

It was in a great location from where I was. The hotel was nice. It was all I needed and more. The handicapped room made it even better. N/A

Strong old smelling odor. Like old carpet or mildew smell

Hotel was under renovations, and no one called us prior to inform us

I did message management about the matter and requesting a full refund and not a partial refund because we left the same day we checked in in less than one hour and they never responded back so that shows you what kind of company management you’re dealing with