Sonesta Essential Houston Westchase

Rooms and the location No

Staffing Hotel room broken items, TV, door safety lock.

N/a Not clean . Small cockroaches in the room

There was no hot breakfast available. I choose my stays carefully based off of details like that and was supposed to be included in my stay.

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The staff at the front desk were amazing, kind and genuine. I saw a roach immediately after checkin, there was a sign that no breakfast would be served. The elevator seemed like it was on its last leg.

Its location to the thing I wanted to do . The breakfast . It could have been a little morer better with what type of food they served ,

This was the worst place I’ve ever stayed There were bugs the whole place smelled like weed the staff was no existent never at the desk never could find anyone to help constant parties in the hotel and when you did find someone, they said they didn’t have any other rooms to switch to or no one a manager would be on duty.

They had a pool and big rooms They say they serve breakfast but it's just a muffin and some juice.

Everything the room was also and rate was a good No I love everything

I did not like anything. This place should be outlawed. This is bedbug Heaven. 1st of all the T.V. didn't work right the phone services were unavailable. The Internet service was unavailable and though they broadcast breakfast, it was far from a breakfast. Only 1 ice machine worked. Customer service weren't helpful at all.

This response does not help me, there is a serious error with my refund. The receipt shows a card number that is not mine. The number to the hotel is not working, customer support and guest relations can not help. I need this issue addressed, and I need someone to contact me regarding this matter. This is not a wait on the bank issue, this is an error on the part of the hotel. Again the number to the hotel does not work.

Staff Breakfast food

Location and cleaniness The $100 deposit you need to make.

My hotel room had cracked tiles in the bathroom, the office chair was falling apart, the lounge chair visually looked so dirty like it hasn’t been cleaned ever, my door was missing the cover to the peep hole, carpet was so dirty my white socks got black

The customer services was exceptional Everything was good no complain

nothing yes my $100 cash refund was not returned and i was offer no excuse for it. i eventually was directed to the franchiser

I doubt I would return for another stay..

Center.. No more hor breakfast even hot water ??

Cleanliness Some of the cleaning staff need more training