Sonesta Simply Suites Houston Brookhollow

Room was set up for 2 pers- if more then 2 people showing up going to have to ask for more blankets and towels

Housekeeping was friendly and helpful. Both of the rooms I rented on the 3rd floor had roaches/water bugs. Garbage disposals did not work causing sink to clog. Air conditioner leaked water everytime it was used saturating the carpet and causing room to stink. The property was listed as having a working pool which was neither a pool or in working condition. They had a small 4 person whirlpool. Laundry room smelled of dead rodent. Hotel also has a no guest policy which is not included in the listing and is not conveyed to customers at check in. Elevator posseses no inspection paperwork posing a danger to customers.

The staff was rude. He questioned us entirely too much asking how many was staying since we came with 3 people instead of 2. The sheets were dirty and we were refused more. The toilet was nasty. Pull out bed has crumbs in it and the mattress fell while I was sitting on it. Smelled like marijuana. Overall just avoid.

I’ve booked here before and had confidence that I booked again for 2 nights. NEVER AGAIN…when I got in the room it’s as if no one had vacuumed. so went to the front desk and they assisted me. Woke up the next morning to roaches and a BIG one right on the wall and in the corners. I did switch rooms: the second one was cool but the thought of roaches messed me up. So never again

The staff lady was nice and helpful but one of the staff guy there was rude to my friend about the TV. The room was spacious but had a few roaches roaming around the kitchen area and bathroom. Kitchen sink easily gets clogged.

Horrible. Lleno de cucarachas. Inclusive dentro de la nevera

It was amazing. I would recommend it my friends an family

It was ok. It has dishes to use with the small kitchen they provide but the dishes were dirty. I couldn’t even use the cups and they don’t provide a sponge or soap to at least wash them. Our AC was leaking the carpet was wet.

As soon as you walk in, there is a strong “smoke “ order of what people use “recreationally”. In the room, I didn’t even want to get changed for bed. Smelly and room was full of humidity. I will never stay in a Sonesta again!!

Bad

Awesome service

The staff was rude. We stayed in 2 different rooms and they both had problems. The second one was just tolerable.

Good

Very disappointed there was an infestation of cockroaches coming out of the woodwork and as soon as you turn the light on, they need to really control the pests.

Exceptional

i like the location of this property & how it’s tucked away & cozy. the property was exceptional.

We had to cancel a room before that because they lied about the rooms available. We get to this property and check in was fine. Here is where things went left. They also lied about the room available. They labeled it as having a kitchenette but lied. The owners family stays on the property. They came in our room after we left for food. We literally left for 20 minutes so they immediately came in our room. They tried to blame it on housekeeping and eventually told us the truth. The owner sent his wife in the room. We wouldn't of known if she hadn't left towels on the table. So we thought why would she leave towels but not collect old towels. Contacted expedia for. They refused to give us our cash deposit back as well. This is about the worst hotel in the area. Went to another hotel and was able to enjoy our weekend. Just a horrible experience. Btw they have a big screen with cameras that only view the hallways.

Everything staff is very respectful and very generous. Nice kitchenette I will definitely recommend them. Nice hotel

Very good

Good