Sonesta Simply Suites Houston Brookhollow

Passable

It was amazing. I will be coming back to stay again

Tenía un olor muy feo en toda la estancia

Smells bad, they didn't give you fresh towels every day.

Clean room, good staff and only air conditioning needs better controls. I always enjoy my stay here and very convenient.

A little bit of maintenance on lamps and shower dispensers needed. Other than that excellent pit stop stay with friendly staff

Exceptional

Kitchen It wasn’t nothing I didn’t like

Exceptional

Greatest hotel ever will stay again

Room was set up for 2 pers- if more then 2 people showing up going to have to ask for more blankets and towels

Housekeeping was friendly and helpful. Both of the rooms I rented on the 3rd floor had roaches/water bugs. Garbage disposals did not work causing sink to clog. Air conditioner leaked water everytime it was used saturating the carpet and causing room to stink. The property was listed as having a working pool which was neither a pool or in working condition. They had a small 4 person whirlpool. Laundry room smelled of dead rodent. Hotel also has a no guest policy which is not included in the listing and is not conveyed to customers at check in. Elevator posseses no inspection paperwork posing a danger to customers.

The staff was rude. He questioned us entirely too much asking how many was staying since we came with 3 people instead of 2. The sheets were dirty and we were refused more. The toilet was nasty. Pull out bed has crumbs in it and the mattress fell while I was sitting on it. Smelled like marijuana. Overall just avoid.

Did not return 100$ deposit

I’ve booked here before and had confidence that I booked again for 2 nights. NEVER AGAIN…when I got in the room it’s as if no one had vacuumed. so went to the front desk and they assisted me. Woke up the next morning to roaches and a BIG one right on the wall and in the corners. I did switch rooms: the second one was cool but the thought of roaches messed me up. So never again

The staff lady was nice and helpful but one of the staff guy there was rude to my friend about the TV. The room was spacious but had a few roaches roaming around the kitchen area and bathroom. Kitchen sink easily gets clogged.

Horrible. Lleno de cucarachas. Inclusive dentro de la nevera

It was amazing. I would recommend it my friends an family

It was ok. It has dishes to use with the small kitchen they provide but the dishes were dirty. I couldn’t even use the cups and they don’t provide a sponge or soap to at least wash them. Our AC was leaking the carpet was wet.

As soon as you walk in, there is a strong “smoke “ order of what people use “recreationally”. In the room, I didn’t even want to get changed for bed. Smelly and room was full of humidity. I will never stay in a Sonesta again!!