Extended Stay America Suites Houston Northwest Hwy 290

Superb

Found this stop at last minute after a very long road trip. The staff was friendly, however the rooms were DISGUSTING and smelled like vinegar and feet😭. I found two roaches in the bathtub. The outlets didn’t work well. Just really needs to be remodeled and cleaned very well.

Bad

Pleasant

Exceptional

I thought the price is reasonable Lie on me for no reason just asking God to bless everyone on that property. They banned me because they didn’t have a room available and nothing was done about it.

The hotel itself is nice. The building in the layout and access. Is welll thought out. Staff was not very polite and seemed to have a bad attitude. The lobby was dirty. Elevator was dirty in the bathroom in our room was dirty.

Nothing My booking was confirmed and then I get a call from the hotel saying they have no rooms available and I never got a refund.

Service

Nothing Marina seemed friendly but now it seems like it was a front to have a free room to rent out but still able to keep my money even after me checking out. Booking.com(Luis) contacted extended stay and spoke with the front desk agent that said they will cancel it, but the manager wasn’t there and they have to do it and that was on a Saturday, July 10. So I waited till Monday July 13 spoke with Ziad(booking.com) and asked what was the holdup he stated that he will send another email to the property and give them 48 hours to respond. Now today, I received a response back from Booking.com that the property never responded. They advised that I could contact the property. I contacted the property and spoke with Michael from guest relations who said he’s sending another email to the property and they have 48 hours to respond. I asked why do I have to wait another 48 hours and he basically said that’s what they do and then when I tried to record the call and repeat and ask him his name which is Michael. He disconnected the call and said it couldn’t be recorded so it seems like they’re trying to keep the money for the reservation that I only stated that three from after 3 PM two 6:57 PM and checked out. Also this property gives pest control service once a week so that means they know that they have a problem with roaches. Upon arrival 7 to 8 roaches dead in the kitchen, complained to front desk agent Marina and she stated she would have housekeeping clean it. Then she offered another room I asked her does it have roaches and she said she didn’t know but once she had found that I placed stuff in the fridge of the room we was in she stated they were overbooked already because of the World Cup was arriving that weekend. After the house keeping cleaned the roaches up. I went outside to my car and my kids called me and sent videos of multiple roaches appearing again in the kitchen. I came back up to the hotel room and more roaches kept coming out and running around in the kitchen and going under the fridge. I contacted the front desk again and said I would like to cancel the reservation and Marina said I had to cancel it thru booking.com which I attempted to do and they stated on the site it could take up to 24 hrs and I contacted the front desk and she advised that since it can take that time frame then if I stayed they would deny the cancellation and so I should go ahead and check out. So me and my kids grabbed our stuff and put it in the car and I went to check out with Marina. She was not able to provide me with any receipt so I was only to confirm I checked out at 6:57pm.

There are cockroaches

I had to cancel this property because of the condition of the rooms horrible Booking

Bad

Excellent staff

Location There were so many roaches and rude staff when we complained.

Nothing It had roaches and other bugs all over the room. Outdated furniture and appliances.

Wonderful!

Everything was great

Exceptional

we checked out early. We’re trying to get our money back for the last three days because of the roaches and the nastiness of the rooms. They said they’re waiting on the manager so they can get the code for the refund.