Sonesta Essential NW Houston

Satisfecho

This property was the worst place I have stayed. The front desk night staff Jordan is very unprofessional. Constantly on her phone and provides in correct information. The rooms are very small with alot of things in the space. Bathroom water temperature is all ways hot or super hot. Found a microwave safe plate behind one of the beds, also a child's shoe under the other bed. There are 4 different doors on the building yet only able to enter through 2. The pool is never cleaned arrived with the color light green. By the day I left the pool water was green green. Found a cockroach crawling on the TV stand. TV does not receive all the channels on the guide. Refrigerator was missing a leg so it basically fell out the frame stand everytime it was opened. Only able to be provided with 2 towels and 2 wash cloths per room. If you have more than 2 people in a room please bring your own wash cloth and towel. Pillows are very flat and worn down so bring a pillow with you. Could not iron any cloths if I wanted to there was no ironing board. Lastly do not expect more then one room key. This Sonesta property needs to be shut down and inspected by the state of Texas. DO NOT STAY HERE

Nothing at all

Nothing Everything. The staff was extremely rude and disrespectful. Checked in to a room and found roaches all over the bathroom. They moved us to a different room supposedly renovated and again roaches all over the bathroom. We let the front desk about the ice machine was broken and she “oh well go to the gas station and buy.” For breakfast we were told that they serve a continental breakfast. All we got Monday through Thursday was waffles, fruit, toast, and yogurt with the choice of coffee, apple juice or orange juice. Friday through Sunday it was waffles, toasts, eggs and sausages. But we weren’t allowed to take it into our rooms. We had to eat in the lobby and have breakfast police (housekeeping manager) watching us not to take it upstairs while others took their breakfast to their rooms. Our ac stopped working. It was 4 of us in the room and they only wanted to give us 2 towels a day. It was our first time in Houston Texas and our last. The staff made our stay very unpleasant.

Some of the stuff was OK some of it wasn’t. I guess y’all pick and choose who can eat in the rooms cause I had taken my mom some food for breakfast because she’s handicap and the lady told me I couldn’t do that but I seen three other people take food to their rooms and they didn’t tell them anything but otherwise everything was fine

We spent 60$ on a room n cancelled the booking and I gotta with

I got to the front desk and had to wait in the lobby for a long time to receive my room

Disappointing

The room given had bedbugs

Its pretty far out from the main town. If you are looking for nice stay in a decent area, this is not the one. We were there for just 2 nights and I thought repeatedly why would I book this again. Bad neighborhood. The only thing is its comparatively cheaper than other hotels. Don't fall for Sonesta name. They refused to give us breakfast the only morning we were in citing power cut issues.

Bad

No phones in the rooms. No microwave in the rooms. No ice machine working in the the whole Hotel. Horrible service. Will never ever book there again

NOT A GOOD EXPERIENCE

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Disappointing

Room smelt horrible (cigarettes) burning holes on blankets, and i reserved a non smoking room, water pressure is very low, 8 feet long pothole in parking lot, if you fall your car is gone, shady people coming in an out, someone was yelling, cussing and fighting on the hallway at 3am. People hanging around in the parking lot all night, that breakfast was the worse breakfast i’ve ever had, didn’t even finish it, bland eggs, powder orange juice and gray flavorless sausages , it was cheap and i thought it was a nicer hotel for a good deal, it wasnt, a Motel 6 would’ve been nicer provably

I didn't even stay there that's the bad part I was charged. I was told there was no room available

Did not like the $100 deposit. Only problem properties require this type of deposit. Amenities like laundry, business center & first floor bathrooms were not in service. Back door inoperable. Slight moldy odor in room.

The area is just not a good area at all. Lots of homeless people walking around the area.

Bad