Sonesta Essential NW Houston

I got to the front desk and had to wait in the lobby for a long time to receive my room

Only the stuff friendly The room given had bedbugs

Its pretty far out from the main town. If you are looking for nice stay in a decent area, this is not the one. We were there for just 2 nights and I thought repeatedly why would I book this again. Bad neighborhood. The only thing is its comparatively cheaper than other hotels. Don't fall for Sonesta name. They refused to give us breakfast the only morning we were in citing power cut issues.

No phones in the rooms. No microwave in the rooms. No ice machine working in the the whole Hotel. Horrible service. Will never ever book there again

NOT A GOOD EXPERIENCE

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Room smelt horrible (cigarettes) burning holes on blankets, and i reserved a non smoking room, water pressure is very low, 8 feet long pothole in parking lot, if you fall your car is gone, shady people coming in an out, someone was yelling, cussing and fighting on the hallway at 3am. People hanging around in the parking lot all night, that breakfast was the worse breakfast i’ve ever had, didn’t even finish it, bland eggs, powder orange juice and gray flavorless sausages , it was cheap and i thought it was a nicer hotel for a good deal, it wasnt, a Motel 6 would’ve been nicer provably

The room was nice and the bed was comfortable. Was able to check in an hour early, which I loved. The area is just not a good area at all. Lots of homeless people walking around the area.

The cleaning crew is keeping this place alive, they do a great job, and the hotel smells like cleaning products which I enjoy. Did not like the $100 deposit. Only problem properties require this type of deposit. Amenities like laundry, business center & first floor bathrooms were not in service. Back door inoperable. Slight moldy odor in room.

We received breakfast vouchers, and all they had was waffles, toast, cereal and juice. One of my family members asked the kitchen staff lady for fruit yet she never acknowledged she just looked at her in an ugly manner but shortly later brought the fruit. Dissatisfied

Nice ok Employeed

Great, however, the staff had not replenished the breakfast items at all. We arrived well on time for breakfast. There was barely anything. Some lady who also arrived with us, requested for the food to be replenished, but the staff didn't seem to care. Finally, after several people complained, they brought a few slices of bread and re-filled the milk. This was the worst breakfast experience.

Staff was great, rooms need an update,, bit overall a nice place to stay.

The room it self was nice, but that was all. The staff was very rude. Tried to call the front desk for over an hour, no one answered. Thank goodness it wasn't an emergency. The air conditioner was very loud and wasn't working properly. There is a hole in the driveway that you can not get around. Over all, we will not be staying there again.

Un poco mas de seguridad en la alberca se metio una persona de Calle y andaba un poco descontrolada y mis hijos ya no quisieron estar ahi

Kitchen worker was not friendly like she paid for the food. Besides that everything was great

Room clean hotel is too neighbors was a little bit noisy but it was coo

Everything at this establishment needs to be reevaluated.

Great location next to many restaurants and a gas station. Walking in the lobby, very fresh, clean v.s. The room smelled like something has been wet and dried. The cleaning staff was friendly, overall 4/5

Good