Palace Inn Fairbanks

Nothing. ⭐☆☆☆☆ English I have never been treated like this at a hotel before. Today, housekeeping entered my room and only took out the trash. They didn't make the bed, sweep the floor, clean the bathroom, or do any of the basic housekeeping that guests pay for. When I asked the front desk why my room wasn't cleaned, the employee told me it was "hotel policy." I asked him to show me the policy, and he couldn't. I even searched online afterward and found nothing that supported what he said. Instead of fixing the problem, he became defensive and threatened to call the police simply because I questioned him. I was only asking why my room hadn't been cleaned. The housekeeper also claimed she didn't speak English, but I watched her communicate with the front desk employee and understand what he was saying. That made me feel like my concerns were being dismissed instead of taken seriously. This was completely unprofessional. I paid for a room and expected basic housekeeping and respectful customer service. Instead, I was treated like I had done something wrong for asking a simple question. I will not be returning to this location. She also roll her eyes at me because she got caught in my room but wasn't cleaning it. They literally have a slogan that says cleanest rooms on 290 im sure she didn't take me seriously because I'm Mexican n don't speak Spanish. They hate people like me  Americans. --- Español ⭐☆☆☆☆ Nunca me habían tratado así en un hotel. Hoy el personal de limpieza entró a mi habitación y solamente sacó la basura. No tendieron la cama, no barrieron, no limpiaron el baño ni hicieron el servicio básico de limpieza que cualquier huésped espera. Cuando pregunté en la recepción por qué no habían limpiado mi habitación, el empleado me dijo que era "política del hotel". Le pedí que me mostrara esa política y no pudo hacerlo. Después busqué esa supuesta política en Internet y no encontré nada.

I enjoyed my stay. It was a much needed piece of mind.

Very good

It’s clean and stuff are nice ( all Mexicana ofcouse ) Ours rooms door lock is always mess up . We stay there’s for 4 days 3 rooms with group and went 5 or at least 4 time to asked them for fixing ours doors keys . It’s automatically lock whenever we trying to go back to the room after coming from outside . It’s really made ours days bad .

Exceptional

Room was clean and fresh staff was nice 👍

The rooms were clean. Provided toothbrush but no toothpaste, mouthwash, soap, lotion. Towels switched daily. Location was alright. It was a basic stay but clean room. The staff didn’t inform me of much upon arrival. I didn’t realize there would be housekeeping each day so I left personal stuff out. There’s no security lock box. The breakfast is to go style: granola bar, muffins, bottled juice. Not quite what I expected. No pool or lounge to relax. It seemed more like a motel. You can hear traffic from the interstate in the rooms. Was still able to sleep.

Very good

Exceptional

Nothing It smelled of smoke and it was ashes in my room and holes and stains in the covers

It smelled of smoke and it was ashes in my room and holes and stains in the covers

The cleanliness not a roach in sight and I stayed a week. N/A

Exceptional

Good

Poor

My room was very clean , staff was very nice 😊

Very good

My room was very clean smells good 😊 the staff was awesome the air conditioning worked great

Room and property was clean and fairly new. I requested a top floor when I booked the room. But I got a ground floor. I just couldn’t understand the desk clerk.

Clean room and quiet