Staybridge Suites Houston Willowbrook by IHG

I don't know about the financial of this place, but it shows struggle. The gym equipments are not working, washing machine most of them are broken, the pool has been out of service for over 3 months, the rooms look dares, and the parking floods when it rains. In the Houston there was no pooll and it got worse one night we were out of power for 6 hours. I actually like this hotel and it hurts me to write this difficult review. I gave you a 2. Thank you No pool for over 8 days stay, no power for 6 hours, broken equipment in the gym, broken washing machines and dryer, dated rooms,

The staff was so friendly and helpful. The breakfast in the morning was very good—lots of options. The carpet in the room needed cleaning. The AC in small fitness center wasn’t working, so it was very warm in there. The weight machine was non-functional. It would be nice to replace it with one that works. It was nice that there were free weights, but I’d recommend including 15lbs, 10lbs, and 5lbs dumbbells as well. The price point was good, given that World Cup games were driving prices way up in the area.

Clean and easy going. Good breakfast and friendly staff

Location. Cleanliness. Friendliness. Good mattresses Old property, but in good shape

Room was hot and smelled upon entry. A/C took several hours to cool rooms. Refrigerator not stable rocked until maintenance placed object under it. Toilet stopped up microwave kept blowing breaker lights in living room area worked sometimes then bugs were seen in bedroom and bathroom

It smelled mildewy a/c was not working properly there were some bugs

The breakfast and happy hour were very good. The hot water wasn't that hot.

Absolutely loved the off leash area for our pups! Room was spacious for our family, and breakfast was great too!! The pool was closed for maintenance which wasn’t mentioned at check in so we got let down upon arriving at the pool in our swim suits 😞

I urge Harris County to intervene immediately. The property is infested with cockroaches, as evidenced by the attached photo, and there is a pervasive urine odor throughout the premises. Additionally, the staff’s conduct is unprofessional and discourteous. It is deeply concerning that HotelsDotCom continues to list this establishment.

Great over all

This hotel is infested with German cockroaches which can multiply like crazy and they can get into your luggage or items that you have in the hotel room & be carried back to your home, so we checked out the same day we checked in. The inside hallways & dining area were also disgusting and there were huge stains all over the carpet everywhere. Hotel is gross, dirty & smells bad.

I told her those cards people buy online are fake. I just paid the pet fees. As i was exhausted already and just didnt have the energy to educate her. I think it was $10 a day. My dog is better behaved then most children. Uses zero amenities. You should be washing the sheets and vaccuming regardleas if there is a dog in the room or not The hotel was nice. It had a fenced inyard for the dogs to run in. Despite the issue i would stay again.

Everything Everything was wonderful

They had a nice area for the dogs. Love that. Over all nice hotel. Reasonable rates

The location was great the room was very nice and comfortable Every time we left the room we had to get a new key and that was frustrating

I like that it was close to restaurants and gas stations. Rude staff, nasty rooms, nasty lobby, just nasty and smelling

The outside and lobby of the hotel are beautiful. When I got inside my room, there was rust on the floor around the refrigerator, tears in the curtains, and most importantly were the roaches. It was after agency hours so I bought a can of Raid and sprayed a circle around my belongings and the bed. The next day, my agency cancelled my stay and booked me into a different hotel. I did not even attempt the breakfast due to knowing there is a pest issue. I was really disappointed because I make it a point to book at IHG properties.

Good

The bed was so comfortable ?

Pet deposit is reasonable and the staff were very polite! I will be back!