Hilton Garden Inn Hershey

Facilities were overall excellent, the only reason I’m not giving a fully great review is our check in experience. Upon check in, the staff charged our card for a full reservation instead of simply the security hold- granted our room was already paid in full and should have included the breakfast. They were then unable to reverse said charges on our card and we had to wait an entire week for the money to be released to our card! Also, magically the breakfast was not included although I received an email from Expedia confirming it was… overall very frustrating

The rooms are a bit dated, but overall were very clean, The front desk was not helpful when it was needed on two separate occasions. The hotel is 6-8 min from the park, which is very convenient and is right next to several restaurants if needed.

Great stay very close to Hershey Park only 6 mins away driving! The hotel was very clean and nice

Clean room, personable staff and nice breakfast.

Nice quite and clean location.. Quiet

bad experience- our room wasn’t ready. we had to downgrade our room and we didn’t have enough beds for all the people in our family. we were offered a discount and at checkout were told that it only was a credit to that specific hotel, there were dirty towels piled high in the hallway outside of our room for hours, they had no one working and no one to help us. the front desk lady was kind and tried her best, but without help she couldn’t do anything. we will not be staying here again.

We loved the pool and the hot tub.

things like the shelf in the shower, the corners of the rooms could’ve been a little cleaner (dusty, strands of hair) but overall we had a good experience. Would consider staying again!

Some of the amenities were outdated, particularly the gym, although I still appreciated having one available. I also appreciated the water cooler, cookies, and tea bar in the lobby. However, I was concerned about the large cooler of alcohol bottles in the lobby. There were times when it appeared to be unattended. Some guests who were clearly intoxicated brought bottles from the lobby into the hot tub area, which created a safety concern. I also had an upsetting experience with a couple at the pool who said they were regular guests. They were drinking heavily, and the wife made blatantly racist remarks to me, apparently not realizing that I am in an interracial relationship. I later learned that they had previously been flagged for making inappropriate comments at the pool. If the hotel is already aware of this pattern of behavior, I hope it will take stronger steps to protect other guests. I’m glad we used the pool on our first day because it was out of order by the second day, which was disappointing. We also found a ball underneath our bed, suggesting that the room had not been cleaned as thoroughly as it should have been. There were definitely positive aspects to our stay, but the cleanliness issue, alcohol-related safety concerns, and handling of repeat guests with known inappropriate behavior need attention.

My room was dusty and overwhelmed with air freshener that was obviously maskng something. The walls and carpets were stained. I booked a suite for 6 people. The sofa bed was still made in dirty sheets from the previous guest. I reported this immediately at check in. I was promised the it would be removed and fresh bedding would be left in the room for the sofa as well as a roll away bed. When I returned at 830pm the sofa bed still had the dirty bedding. There was no roll away. The front desk was trying to help but house keeping insisted the bedding situation was taken care of. It was not! Finally after much back and forth asking, following up and asking again the beds were made and we were able to get adequate pillows by 1030! The room only had 6 pillows when we arrived. Standard is at least 2 per person. In the morning I had to request 3 more sets of towels bc there were only enough for 3 people. I heard the front desk tell houskeeping to send full sets of towles. They only sent 3 towles and i had to ask again and wait for wash cloths. At checkout I was asked how my stay was. Housekeeping over heard and started arguing with me and the front desk person that it wasn't her fault she was told 3 towels not 3 sets. I had to tell her I wouldn't engage in an argument, ignore her carrying on while I was trying to stay on point with the front desk person who was trying to help. The building is gross too. I did not stay for the breakfast I paid for. I could not wait to leave.

Give ideas for places to visit

Very clean

Hotel is a bit worn looking, with damaged wall paper and a very ripped couch in the lobby. Our biggest complaint is the breakfast situation. I never got mine and everyone else in our party was done and ready to go to the park. The next day, they kept screwing up the order for my friend and couldn’t get it straight that butter and cheese are dairy, which she is allergic. The beds were very uncomfortable.

Staff was very kind and helpful. Best place I have stayed at in a while.

Just right for a one night stay after s long day at Hershey Park

I booked a bedroom with two queen bed and when I got there I was given one king bed and sofa

The staff was helpful and friendly. Breakfast was good. They had turkey sausage.

The room also had a old carpet smell so i went to the supermarket to get carpet fresh. There was powder on the bathroom floor we did know what it was. We asked the cleaning lady if she could clean the room when we left. When we returned the power was still on the floor the carpet frest we put down was still there. The beds were not made up. The only thing she did was put new towels in the bath. Someone name Sam said they would call me to address the situation and didn't. Our experience was a mess. My wife told me to book with Marriott and i thought Hilton was a good option. But will book with Marriott next vacation.

There were stains on the walls and on a chair in the room. The toilet was so low to the ground. The pillows were not comfortable. When they text me to ask how my stay was so far, I told them the issues. They replied, "We will try harder." I thought I would at least get new pillows... On a positive note, the staff was very friendly.

There were bugs in the bed