Hilton Garden Inn Hershey

I booked a bedroom with two queen bed and when I got there I was given one king bed and sofa

The staff was helpful and friendly. Breakfast was good. They had turkey sausage.

The room also had a old carpet smell so i went to the supermarket to get carpet fresh. There was powder on the bathroom floor we did know what it was. We asked the cleaning lady if she could clean the room when we left. When we returned the power was still on the floor the carpet frest we put down was still there. The beds were not made up. The only thing she did was put new towels in the bath. Someone name Sam said they would call me to address the situation and didn't. Our experience was a mess. My wife told me to book with Marriott and i thought Hilton was a good option. But will book with Marriott next vacation.

There were stains on the walls and on a chair in the room. The toilet was so low to the ground. The pillows were not comfortable. When they text me to ask how my stay was so far, I told them the issues. They replied, "We will try harder." I thought I would at least get new pillows... On a positive note, the staff was very friendly.

There were bugs in the bed

Excellent stay. The hot tub was exactly what I needed.

However, the staff was extremely kind. Although it appears the housekeeping staff "did their own thing". This hotel is very dated. This hotel is very "beat-up". The pictures online are AI enhanced for size and appearance. Even with the kind staff I can not recommend this hotel. The price does not equate to value nor justifiable. The Assistant General Manager, Travis Kaufman, was very and offered 1/2 of my stay returned to me. I accepted yet have never seen a dollar returnes to my account. Cannot recommend this hotel.

We enjoyed using the indoor pool with our kids, and they had a great time! The pool was clean, well-maintained, and very nice. The gym was clean and good too although I didn’t use it. Our room was spacious, clean, and comfortable, which made our stay very enjoyable. We also appreciated the convenient free parking, which was a great bonus. Our room had a microwave and a small fridge. The location was perfect for our visit to Hersheypark, which was only about a 9-minute drive away. There were also plenty of restaurants nearby, making it very convenient for meals. Another nice touch was the complimentary tea/coffee available 24 hours a day, as well as iced water in the lobby. These little extras made our stay even more convenient. Overall, we had a very pleasant experience and would definitely stay here again!

Don’t stay here unless you want an uncleanly room with very minimal toilet paper

Stay was nice but little confusion. As far as breakfast goes one day. It was free one day I had to pay for it.

I did not like the fact that Hilton had a country wide system shut down. That made things very difficult for the staff so they could not look us up or give us keys. I did not like the $311 a night charge for a musty smelly room, ant infested bathroom, moldy bathroom and room, trash found in corners of the room, an unwashed bed with hair and grime in the sheets. This was not worth the stay for a Hilton based hotel. Most staff was fine but other staff not seeming to do a very good job. If I could go back and cancel this room I would.

Short stay but staff was great and helpful. We loved the pool and hot tub also. Close to Hershey and the stadium.

Very good

The face was very crowded. I didn’t get to use the pool because it was inundated with children. Staff was not accommodating as far as making sure that other people had full access to the pool area.

The hotel was great for our stay going to Hershey. Around a 5-10 min drive to the park. The 1 bedroom suite was perfect for my family. We do wish the fridge was colder, the water wasn’t really cold and our medicines didn’t stay cold enough. The outdoor area was perfect to eat our meals with our kids and let them run without chaos. The indoor pool was hardly crowded although small but great. The room could be updated. The couch was ripped and stained. The shower had pink mold so could be cleaner and the vents and windows need to be cleaned. We would stay again but would recommend some room updates from the hotel. No more carpet! Tile so it stays clean 😂

Was very nice stay and convenient to Hersey World & Park. Everyone was very helpful. Would definitely items stay again.

I give my room a 10 absolutely Amazing

Add in that one of our toilets ran constantly and the refrigerator was leaking... Blech.

1

Also, room service did not clean and I asked for towels 3 times. Never came