Hilton Garden Inn Independence

Great location, super nice staff! The hotel itself could use upgrades, there was no hot water both days we were there, not the end of the world but for some it might be. Besides that they did their best to keep the place clean. My friend and I used the small gym and I seen guests using the pool with no issues. I’d recommend if you want a place to lay your head down at night close to the football and baseball stadiums.

Thanks

The room was clean, location was good.

The only complaint I'd have is that we stayed in the west side of the building and there was a flashing billboard shining into my room all night due to not having blackout curtains

Clean and spacious room.

T

Property has not been kept up to standards

The bathroom was a little run down but all in all the place was well kept.

Not worth the price . Rooms need updating to charge what we paid .

Nice customer service but it's average

Nice standard rooms, mini-fridge came in very handy, wireless worked well. Bar/restaurant are nice. It was decorated nicely for the World Cup. I didn't have any of the problems I've seen reported a lot about A/C or construction in the hotel. It can use freshening up, though. It looks like it's been overworked. Highway noise can be an issue so keep that in mind if you select your room in the app. I don't know if every-other-day housekeeping is becoming industry standard, but was in effect here. Can recommend, and would stay again, based on pleasant stay and excellent service.

Elevator floors and carpet were terrible. The room was very used, wall paper peeling, dirty behind chair hadnt been vacuumed in a while. Just over all not good.

Exceptional

Paint peeling from the ceiling in the bathroom vents in the ceiling for the bathroom not working ice machine in the hallway not working crud all over the floor underneath it bathroom sink had powdered cleaner in it and would not drain refrigerator not cold

Facility needs some updating . Staff were polite .

Nice clean property, easy parking, maid service only every other day, only one of two elevators operating, nice to have mini frig and microwave in room

When we booked the hotel, breakfast was to be included. Not so, when we checked in. When our grandson did have a breakfast, the fees were more than the cost of the meal. The entire staff was wonderful.

Very dated hotel for a Hilton. Staff were all about talking with them selves. Front desk attendant was pleasant and quick check in. All other staff seemed like they were mad at the world unfortunately.

The fact that one of the elevators is always broken.

It was in a nice location. Our rooms wall coverings were falling off, the ceiling in the bathroom was falling down, the hallways and elevator were hot and humid. Our door was left with the deadbolt holding the door open after maintenance was in.