Holiday Inn Express Hotel & Suites Independence-Kansas City by IHG

Very friendly staff.

Broken tile in bathroom, vent didn’t work, lights broken as well, leaky sink in other room

Bueno

Thea beds were very comfy. Nice breakfast. The porter trolly should have been removed from service. Had flat tires and one entire side the metal cage was broken from the bottom base making it almost impossible to use.

Todo bien no tuve problemas sin novedad

Carpet was ripped up in the main walk way with nails sticking out. Hot tub did not work and was very dirty.

Great

The housekeepers seem to do a good job. The bathrooms and beds were clean. However, this property has seen better days. Dark lighting in the halls, scratches on the walls in many places, creaky and bouncy elevator, windows that don’t latch closed so you can feel air and hear the highway. I will not stay here again. Does not live up to expectations for an HI Express chain. I predict they will offload this property to a cheaper hotel chain very soon.

The check in staff was not friendly. The breakfast was great! Especially a staff member who helped with breakfast named Sheryl, she was very friendly and helpful. The coffee maker is too slow, especially since there are no coffee makers in the rooms so having to line up to wait a few minutes for the coffee beans to grind builds up when it's busy, plus one of the machines was down 2 mornings in a row. We had a great time at the pool, it was clean and there were towels there. The rooms were clean and spacious.

We stayed here at the end of our vacation on our way home and I can promise you when in the area, we will be staying here again. Great room - Clean, had a microwave and a mini fridge and was so comfortable. The staff - friendly and welcoming. Special shout out to the breakfast attendant (I wish I could remember his name) - he was ON HIS GAME! Super kind and the food was GREAT! We rolled in tired ready for a good nights sleep. We got it and then some.

I had a good night’s sleep. The room was quiet and comfortable.

Everything I expected and more. I must say that Holiday Inn Express goes above and beyond my expectations. Thanks!

The single "high note" was the young lady who checked us in. She was very prompt and professional which was appreciated.

The staff, cleanliness of our room and the intire hotel, breakfast and availability of parking were all excellent. We feel, that some type of compensation should be offered by your company for the inconvenience that we endured during the time the elevator was not working.

We had to leave a nearby cheaper hotel. It was late at night and the staff at this hotel took great care of us. The rooms were clean. The pool was fresh. Everything was as it should have been. The breakfast was wonderful.

The breakfast was great, lots of good options, my kids loved it. I loved the coffee machine downstairs. The pool was clean, the hot tub was pretty dirty and hair chunks in it. I stayed in one room Friday night that was super clean and great, Saturday night's room, the toliet paper holder was broke off, the frame of the bed on both sides had huge stains or some sort of liquid. It was very disappointing. The staff was always very helpful and friendly, it was a busy weekend and the elevator broke, so I know they were running around like crazy.

Breakfast was good

Overall a good stop for a night

The room was not too spacious. The refrigerator did not cool at all. One queen bed had a large sunken-in portion in the middle. There were many young loud children at breakfast. The variety of breakfast items were not too plentiful and tasty. There are lots of restaurants and things to do in this area.

Best feature of this location is the breakfast lady--great personality for this work, and keeps things supplied and ready. Check-in clerk seemed listless, dull--likely better suited in work elsewhere. Property reliably clean and well maintained.