Staybridge Suites Kansas City - Independence by IHG

The bed was super comfortable. We found and killed roaches. The doors were coming off their hinges to the bathroom and main entrance. We had to pull up on door to shut them. There were no working smoke detectors in room.

I have to start off by saying this hotel was amazing! The front desk staff: Super friendly! So helpful, great atmosphere. Everything was clean and well maintained. Our king suite: Quiet, very clean and well stocked. The mattress was super comfortable!!! Best sleep after a 12 hr drive. Big plus for supplying Dove products. Kitchenette: fully stocked. Cleaning staff: super friendly and helpful. Hot breakfast: Eggs, homestyle seasoned potatoes, sausage, waffle maker, oatmeal and other breakfast friendly foods. Morning staff: Awesome and helpful. Overall: Wonderful place to drop in for a pit stop if you're passing through or if you need to stay a while. I can't forget to mention, there are a ton of places to shop, eat etc.

I could tell it wasn’t getting any cooler but it was late at night so we stayed in the room until morning. When we got up I went down to the front desk and explained the situation. The person at the front desk suggested something I could try to see if the issue could be resolved. I did what he said and we left for a couple hours. Came back and it still wasn’t working right. So I went back to the front desk and requested another room for the second night and they cheerfully helped get us into another room. Besides the a/c issue the place was great. Rooms were clean. The property was well kept. The breakfast was above average.

The best breakfast I have had in a hotel in recent memory.

We recently stayed there with two young children (both age 4) and were repeatedly harassed by the people in the room below us and by management. We received multiple phone calls from management asking us to keep the children quiet during the overnight hours. They stated they had received noise complaints during the night; however, these children are 4 year olds and go to bed by 8:30 pm each night (even when we are not at home). We told management multiple times that the children are in bed at 8:30, so there is no way any noise was coming from our room during the overnight hours. On the final night of our stay, we received a phone call at 8:01 pm asking that we keep the children quiet because the people below us had to go to work at 4 am. Additionally, the people who were in the room below us would bang on the ceiling if the children made any noise at all - running or jumping or just getting excited like young children do. This occurred during daylight hours - in the afternoon or early evening. As mentioned before, the children were in bed by 8:30 pm. Long story short - I completely understand being upset if there is a lot of noise during quiet hours. However, any noise that occurred was between 8:30 am and 8:30 pm each day. I am VERY disappointed in our stay here, as this was supposed to be a relaxing stay, but instead, it was very anxiety provoking.

The room setup was nice, clean, and spacious. We enjoyed the two bedrooms rooms and two bathrooms. It would have been nice to have the ice maker on for us or tell us where ice was available.

I would highly recommend this hotel. Traveling with a disability, they were very accommodating and helpful. I will use this hotel again!

I feel like the staff at this property are some of the very best I have encountered. Linda who prepares the breakfast actually prepares it to perfection and adds spices and flavors to stock food service items. I could not ask for a better breakfast, especially if I am traveling for a sporting event. The amenities at this hotel such as stove top, microwave, and fridge can also make a stay of several days a lot more economical because the hotel's near a Wal Mart so you can buy groceries and cook for yourself. In fact the rooms even have a few pots and pans as well as a dishwasher and coffee machine. However, some of the items in some of the rooms are showing some signs of age, for instance in one room I had, the drain fixture wasn't attached to the bathtub. Which brings me to my next point. The first room I had had a bit of a musty smell and it turns out that was because the AC unit was leaking into the carpet. The staff tried to clear the clog in the AC unit and wet vac the carpet, but there was so much water in the carpet that they moved me to a different room, which had no problems. Clearly, it's not ideal that initially I had a musty-smelling room with an AC leak. I appreciate however how the staff took reasonable steps to resolve the issue. I feel like in summary the staff at this hotel are excellent, the amenities are excellent, and the only potential problem is some of the appliances in some of the rooms having problems. Also the courtyard jacuzzi is out.

I've wrote a letter about this unexpected experience which has turned into a case of slander accusing me of some type of destruction of property. Totally wrong & at this point lost me as a loyal guest & have had to retain legal representation to sort out accusations Being accused of alleged property destruction

I've wrote a letter about this unexpected experience which has turned into a case of slander accusing me of some type of destruction of property. Totally wrong & at this point lost me as a loyal guest & have had to retain legal representation to sort out accusations Being accused of alleged property destruction

Good location if going to the Royals or Chiefs games. Safe, and restaurants nearby.

1st room no air. Very poor lighting in 2nd room. No pots and pans for the kitchen in the 2nd room either.

Very good

Everything was amazing as far as the property, cleanliness and friendliness of staff. My issue is with the general manager who still hasn’t returned my phone call regarding wanting a refund after a maid stole from me. I was actually taken by ambulance to the hospital due to illness and that morning while my room was cleaned a few items disappeared. I can’t imagine this is the first time and really hope this person is terminated. It ruined the rest of my stay, at another property, because I felt so violated. I did file a police report but feel the GM should be in touch. Nobody was available to help me over the entire weekend and was told Tom, the GM, would call me back today. If I was the GM I would definitely want to resolve this as soon as possible but apparently isn’t an issue for him. Better luck to future guests and make sure you take anything you don’t want stolen including clothing items which is insane to me.

We had a great overnight experience. There are some things that could be improved upon that would make it excellent, for instance: general maintenance issues (scuffed walls in the hallway, broken hot tub) no bedding for the pullout bed, even upon asking for it, but overall, the grandkids loved the pool, the rooms were spacious and provided plenty of space for all of us and it was close to Royals Stadium.

Enjoyed the convenience of breakfast and the variety of food. The ac workd great and liked the soacious room. The parking lot should be fixed as it had a lot of potholes that was hard on my car. The staff was nice to tell us to turn the ice maker on but when we did it didn't work. There was a very annoying noise that kept me from sleeping. I figured out the next day that it was the noise of the pipes.

The staff was great and very friendly , location was great , the kitchen lady was very friendly . The parking lot was a disaster pot holes everywhere , GIANT pot holes. Trim pieces missing all through out the hallways and even room. Stained linens , first room we got didn’t have a working ac . You can tell the property when it was build was very nice but since then zero money has been put into up keeping and routine maintenance.

It was awful I don’t recommend anyone stay at this hotel it’s terrible and they will steal your money!!! Stay somewhere that’s safe not at this hotel it’s a horrible

Small parking lot and definitely needs to be redone. Parking lot is in rough shape

The room was clean and comfortable, the hotel was convenient for our purposes. Free laundry facilities was nice, even though only two washers worked out of eight machines and two dryers functional out of six.