Holiday Inn Cleveland-S Independence by IHG

Overall the hotel was fine. it was nice and clean but definitely wasn’t worth the cost of the room, especially with no breakfast . The lobby and bar are updated but the rooms are the same as they were 20 years ago. For some reason they charge $150 for the security deposit which is extremely high for the area and takes forever to get back.

It's time for this hotel to be updated. Very dated and worn. Carpet in the main hallway on our floor looked dirty and had a tented ridge right down the middle that was hard to walk and roll suitcases over and it's a tripping hazard. One of the beds definitely was slanted from wear. Corners and edges in bathroom in disrepair and with an extremely noisy squeaky door. Plugs wouldn't stay in wall outlets. Could hear everything through connecting door to adjacent room. The pool, while a little on the cold side, was large and clean. The location was conveniently between the city and the national park and many dining options nearby. Parking was ample.

All good

The hotel is pretty quiet. I also used their fitness center which is nice. But when we arrived at our room, there was a piece of toilet paper on the floor of the bathroom. The ventilation in the bathroom doesn't work. There are not enough cups for brushing teeth and drinking coffee.

Clean property staff was friendly, easy check-in.

Good hotel

Bar was a plus

Staff was great, attentive, and always ready to meet any need they thought we had.

Hotel was very nice would definitely stay here again!

Room was clean & nicely put together

The property was very gross and smelly. As soon as I walked into the room it smelled liked mildew and mold. The staff was also very rude. I was not greeted when I walked up to the desk the staff held her hand out and assumed I knew what she wanted. The bathroom was dirty as well. Overall it was very overpriced especially because there was no complimentary breakfast or other accommodations and it was very disgusting.

The lady at the front desk was rude. The room had a strong smell of mildew. The bathroom had mold on the walls. I got bit by an unknown bug. Would not recommend this hotel.

It would be nice to offer breakfast with your stay. Since you are paying a decent amount for the stay.

The hotel and staff were outstanding. Would definitely stay there again.

Just a one night stay but everything was easy and convenient. Clean and peacefully room!

My room was quiet and clean. Staff were friendly and helpful. I will stay here again when visiting family in the area.

Ty

VERY OLD AND DATED, DIRTY EVERYWHERE AND LOOSE DIRTY TILE IN BATHROOM, CARPET FELT SCUMMY AND VENTALATION WAS LOUD, DRAPES WERE BROKEN WILL NEVER STAY THERE AGAIN.

Old dirty rooms . Bed sheets were so old and disgusting I ended up leaving the hotel ! I was grossed out by the entire room .

Locaton Its was not as update as I would like