SpringHill Suites by Marriott Cleveland Independence

This was probably one of the cleanest hotels I’ve ever stayed in!

Couldn’t get room temp below 77. Hotel was fully booked. Front desk said they would “look into it” not even I’m sorry or any discount. Didn’t sleep all night.

Moldy shower curtain

Waffles were good eggs were bland and wet Spiders in the pool and hallways

Check in and check out was easy and our room was very clean and nice. It was a short walk from Topgolf, which was great as well.

Nothing Room dirty pool dirty hot tub cold

My stay was. Totally awesome

Good location, very clean, staff was helpful. Breakfast was decent but a little limited on options.

We were assigned to a room that wasn’t even finished in cleaning.

The size of the room and how nice it was. We were assigned to a room that wasn’t even finished in cleaning.

Cleanliness of rooms needs improvement. Service such as towels not available.

Everything was not good

Hotel is very old and worn. Complete disappointment. This is my second bad experience with a Springhill Suites. The last one in Kentucky had bugs and worms crawling on the trundlebed sheets. I will not book a Springhill again.

I chose this Marriott because of the Marriott reputation being great but to my surprise I stayed at this hotel in Cleveland Ohio for 4 nights and 5 days and housekeeping did not clean my room once. I called the front desk to inquire about it and they said they only clean the rooms every other day. Even with that, they didn’t come at all. Unheard of if you ask me.

Mold, mildew, and rust everywhere. Rooms smell like mold to the point where it's almost unbearable. Brand new desk lamps are already covered in rust from too much moisture, electrical outlets are covered in white mold spots, bathrooms have black mold spots throughout. Sheets have stains everywhere. There is so much moisture in the air, the wallpaper is falling off throughout the entire hotel, and in the hallways much of it is being held up with tape... Stains all over the countertops of the rooms, carpets are disgusting. The staff was very nice, though. Our first room smelled of mold and was so unbearable, we had to change rooms. The second room only smelled a little, but the shower was so clogged we couldn't even use it and had to change rooms AGAIN. The staff was accommodating the entire time, so that made it at least bearable for us.

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My outlets kept going out. The fridge and microwave didn’t work.

Let’s get the PROS addressed first: Very convenient location Newer property Decent sized room Comfy bed Efficient check-in/check-out TheCONS: We entered the room to find that several lights were not functioning (main lights in sitting area had burnt bulbs and the overnight light in the shower was flickering). I picked up the room phone to call the lobby and the phone itself also wasn’t working, so I had to go back down to let someone know. I informed both a member of housekeeping in the hallway as well as the front lobby staff who were both friendly and told me these issues would be addressed. They were not. I even spoke to a different front lobby attendant when we got back from dinner and asked if he could just give me a light bulb to replace the main one that was out and he said that it could be a breaker that got tripped. Instead, I got one of the lights to work by switching out a bulb from the desk lamp. Other CONS: Water leaked all over the bathroom floor daily because the shower door didn’t close properly. My kids couldn’t get the barn door open that leads to the bathroom. My family barely slept due to people yelling and slamming their doors at all hours of the night. I understand that this last part isn’t something that the hotel can control, however the rest could have been easily fixed if they only cared.

Check in and check out was very easy and efficient! The breakfast buffet had a nice selection of hot and cold items. Plenty of space to sit and eat. Our hotel room had mold in the shower and it was clearly not cleaned well with previously spilled drinks not cleaned and leaving sticky residue by the ice bucket and cups.

The bathroom faucet was broken, the refrigerator was missing in the room. Was given access to someone else room.