Residence Inn by Marriott Cleveland Independence

Good place nice and quiet staff was very helpful

We got a 2 room suite. One bedroom for my husband and myself the second bedroom for my daughter and her family. We paid extra for the suite so we can hang together since we don’t see each other much. The first night we noticed that all our feet/socks were black due to the carpet being so gross. Later that night my daughter had an ant crawling on her while in bed. At first we thought they were coming from the window. The next night she pulled the covers back and the bed was covered in ants. We pulled the bed back and there was food, a pacifier, and a card. They gave them a new room but we stayed due to lack of other rooms. They did say they would fumigate but with us not having another room why would I want to stay in the room. All I asked was they clean the WHOLE suite along with pulling the bed out and clean behind it. When we got back from dinner the only thing done was the bed was remade in the room with the ants. Nothing else cleaned including behind the bed. All items including the food was still there. Was told by manager to get compensation and that was not done.

Desk staff was very kind and helpful. We didnt have any body wash in the shower and the bathroom door was hard to shut all the way. Breakfast was excellent

Sarah who check us in was nice. The room however dated was clean. We just had an horrible experience because the fire alarm in just our room randomly went off in the middle of the night. We evacuated and went to the front desk. The older gentleman who was on duty was not aware the fire alarm went off and wasn’t sure what to do. An hour later we were told we could go back but the alarm continued to go off. We were told there were no other rooms available so it was either sit in the lobby all night until the desk attendant could figure out how to turn the alarm off for good or move elsewhere. We had to pack all our belongings up while the alarms were piercing our ears and bright lights flashing and drive to the next hotel which luckily had a room. The whole thing was a mess!!! I got a refund for the night but had to pay more for the new hotel, no other compensation was even offered. The desk attendant even asked me to come check out after we packed up our things but he was on the phone and completely ignored me so I just left. They really need to update the property and retrain their staff

It’s nothing luxurious but everything is there and it’s comfortable and peaceful. It’s a great place to go if you’re going to the hospital there or to visit or to see doctors or something, it’s not expensive go on Expedia and give it a try. I’ll stay there again for sure.

We had some issues with the overall cleanliness of the room. Management was very understanding of the situation and how it was handled but I don’t think we will stay at this property again when we visit.

Great stay.

Great place

Very nice and clean.

We got a up grade cause when we arrived our room wasnt ready and i had a little wait

Good

Not enough cookware and silverware.

The room very clean and Geri d what we expected. Staff was very friendly.

We enjoyed our stay and the room was very nice and clean. We really enjoyed the suite and the amenities with it. Continental breakfast was great as well.

The location and the rooms are nice i love the layouts Lobby restrooms weren’t very clean no toilet paper no paper towels.

Ok

Beautiful room, clean, great staff, and good breakfast. I would stay there again anytime!

Exceptional

All was well

We checked in at 1am, after a long flight. The room was not clean, smelled of damp and the thermostat read 50 degrees. The bed did not have sheets. I had to make the bed from the sleeper couch sheets, bagged in the closet. We checked out at 10:00am and moved to another hotel. DO NOT STAY HERE