Extended Stay America Premier Suites - Cleveland - Independence

We were at a Cleveland Guardians game tired when we checked in and just wanted a hot shower and good night sleep. We had two adults and 3 kids (11,13,15). Who puts a family of five in a room with a broken shower. The knob to pull the water through the shower head was completely broken. We DID NOT get a shower. The front desk said the general manager would call us. No one called. We are still waiting. The breakfast was terrible. Stale broken nature valley bars that crumbled upon opening ( I hope housekeeping vaccines our room before the next guest arrived) and my family of 5 had to share one orange. I asked if we could have one more and the hotel attendant just looked at me. We were returning to Cleveland at the end of the month and said if this was a good stay we would rebook this hotel. Now I will NEVER book this brand of hotels again - extended stay of America they are horrible. Worst experience.

Hotel was perfect for our group that was in for a concert. 10 min ride to the city , great spacious rooms

Great accommodations and clean

Clean and fairly new.

One elevator was down. Flickering lights in the room. Sticky syrup on the phone. TV didn’t work. Besides beverages, there were only 2 eggs+2 muffins and a granola bar available when I went down for breakfast. Check in was fast and efficient. Location was perfect!

Nothing Unfortunately there is nothing to like in this hotel

We never checked in because they told us our rooms are no longer available. We never checked in because they told us our rooms are no longer available.

It was the best one I went to so far Noting

Staff were friendly and accommodating however, the floors in our room were filthy- turned my daughter’s socks black. Breakfast foods ran out about 7am (starts at 6) and were not restocked.

Overall it is not well maintained. Elevator carpet is soiled and dirty. The "continental" breakfast is quite a joke -- only a couple package food (i.e. ultra-processed factory made food).

My overall experience was disappointing. The shower was not working properly, which was very inconvenient. In addition, the staff was not friendly or helpful when addressing concerns. Unfortunately, the service and accommodations did not meet expectations, and I would not recommend staying here based on my experience.

STAY WAS FINE. HALLS DIRTY, ROOMS NICE

7y

Good price and location but poor hotel.

Not much for breakfast

I did not stay in the room due to the conditions of the room and the limited availibility of other vacant rooms. The bed had dirty, grimy sheets or underwear stuffed on the side of the mattress

It was in a great location with food and attractions. Everything was wonderful!

Breakfast not good at all Service