Intown Suites Extended Stay Indianapolis In - Traders Point

Exceptional

Don’t get me wrong it was super convenient but there were a couple times I considered checking out early for better quality. I’ll start by saying that the in house laundry was great, I didn’t have to drive to a laundromat or go out of my way to get my clothes done, but I do think that 2.50 for a washer and 2.25 for a dryer might be a little extreme especially for someone who ended up having to do 2 loads a week. I appreciated that the doors locked after a certain time so no one unwanted could get in. I wasn’t fond of the fact that the office is only open from 11-7 and the key cards last a week. So if I didn’t get there between a certain point, I had to call the after hours guy and someone to let me in and temp key so I could get in my room. Luckily we weren’t charged for it. They explained the sheets and pillow cases were the only things they would change out and it would be on a weekly basis. THEY NEVER CAME BY. I asked multiple times at the front desk and they never even had us scheduled. We left there never having new sheets AFTER A MONTH. The hallways and some rooms REEKED of cigarette smoke even though they swore they had been a non-smoking facility for over a year. I understand it stains, and can be expensive to clean or replace, but some rooms, when walked past, smelled like they were actively burning a cigarette by the door. The front desk area smelled of straight must. It never changed. Lastly, the parking lot was A MESS with pot holes. Car swallowers, hard to avoid.

Room was pretty shabby but clean. Just very run down. Gentleman and the front desk was very pleasant, no problems with other guests. Internet was very spotty.

Expect to provide your own TP after the 1st roll etc. Oh and the WiFi sux.

The man in the office was horrible room didn’t have a microwave asked for one and he said 25 mins later 6 days later nothing then called woman in the office said they had them on order then 3 days later called after check out and asked a few things about the room cause I left 4 days early and he tried to say there was a new microwave in the room the rooms wasn’t the best side door was drilled shut with boards for a couple days never again will I stay or recommend this place

Exceptional

It was clean, but the TV never worked. No stations would come in if they did they would stay. There was something wrong with the connection wasn’t able to watch TV. The staff they were wonderful

Great

Everything worked out perfectly for us while working in the area.

Great place for the whole week

Its not that clean, bathroom door didnt lock, microwave didnt work , hard to get someone to help you in the front desk....

Closer to my job. Its not that clean, bathroom door didnt lock, microwave didnt work , hard to get someone to help you in the front desk....

Passable

Passable

The location The room was run down and the hotel need upgrade and it smelled so bad In the hotel room

The general Manager was very rude she lacks customer service techniques. I noticed a charge on my debit card for $60 so I went and asked about it as anyone would because I have already paid for my stay. So I was curious if hat the charge was for and she instantly became upset and told me that I can checkout at noon that day, I still had 2 days left of my reservation. I tried to get an understanding as to why I was being put out for asking about my money and she waved me off not even trying to hear me or give me an explanation. I left before noon and attempted to go stay at a different Intowne and was then told that she put me on a list of do not rent. I’m confused on what happened to make her put me on the list and get upset about me asking about my account being charged for $60.

The room looks nothing like the pictures. The AC didn’t work. The whole place smelled bad. And when I tried to cancel the reservation I was told I could t get a refund. I think I’d rather sleep in my vehicle than stay in this dump

Bad

Yes real bad service there

Exceptional