Staybridge Suites Irving Las Colinas by IHG

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My room was clean. Just what I needed…and at a good price.

This property is very run down. The pool feels like they just put cushion on the floor. The doors did not lock. The refrigerator did not work. And a burner from the stove did not work. We asked the staff to fix it and they never came. We stayed for 10 days and nothing was fixed and there were a lot of ants in the kitchen.

The pool area was disappointing. A faded paper sign indicated that the pool was closed for construction or maintenance, and the water appeared dirty and neglected, suggesting it had been out of service for an extended period. We stayed for two nights. The breakfast provided on our first morning was of poor quality and did not meet expectations. As a result, we chose to dine elsewhere for breakfast on the second morning. The suite was okay, refrigerator door handle was missing. It took day to cool the room from 79 degree to 71 degrees . Overall, our experience was unsatisfactory. Based on the condition of the facilities and the quality of service provided, I would not recommend this location . PLEASE GO TO ANOTHER HOTEL. I should have read the reviews before booking.

Everything was what we expected for an older hotel. We had an issue with one lady at the front desk dot wanting to service our handicapped daughters bed because we were “extended stay” and the pool was not maintained so that was a disappointment as well.

Wish the pool was open with temperatures nearing 100.

No bedding for the pullout couch available and didn't get any until nearly 11PM at night after an entire day of driving. All 3 TVs were broken or took turns not working for a variety of reasons and we had to have maintenance or staff in our rooms nearly every day for repairs. The toilet ran nonstop, the water isn't very hot, the dishwasher was ancient and extremely loud, the AC ran for hours before lowering the room temperature 1 degree, people sat trash outside their rooms daily and there were ants, the people above us stomped frequently waking us all up repeatedly at all hours of the day and night and when I reported it to the front desk, they said they were checking out - not true, they woke us up again that same night and the following morning. This location is making me rethink all Staybridge hotels.

To be an IHG property, it is not well taken care of. Paint is peeling off doors. The o my hot food for breakfast are breakfast tacos, there are no other options. Staybridge offers afternoon receptions on selected dates; not this property. Overpriced for Staybridge Suites. It should have remained Sonesta. When I called about forgotten property, front desk was extremely rude. Told me nothing was left behind but failed to ask. Called over a period of two weeks forward same issues, and always had the rude type person and was never called back as promised by other staff that would answer.

The property is older but for the price its excellent. It really could use an update. Staff is super helpful and friendly. They made us feel like they cared about our needs! Breakfast was better than most hotels. Over all great stay. Will stay again. Best bang for your buck.

The security to the building is not good All the side entrance doors were in disrepair and were constantly stuck open along with doors to staircases We will not go back because of the security of the building

The rooms are clean but the rest of the hotel is dirty. The elevator is scary gross and makes lots of noise. They forget housekeeping when asked.

Everything was pleasant. Just didn't agreed with pool being cleaned and closed on a Saturday. Could have picked a better day to do that. My kids were very disappointed especially after a very long hot day at the baseball field.

Super upset about the pool not being available. We were told it was out of order due to chemicals being put in to clean the water - mind you this was a Saturday. After a long day of baseball we were all looking forward to getting in the pool, wish we would have know ahead of time. Other than that the breakfast was good, elevator needs attention.

I killed 6 roaches very uncomfortable the whole night I took pictures an sent them to manager of this hotel

Room was very nice and even better than I expected. Beds and pillows were extra comfy. I loved having 2 separate bedrooms as I was travelling with a snorer. Best 2 nights sleep I've had in a while. Nice small breakfast, just enough. I will definitely stay here again!

I have not received my refund from my stay. The bed had bed bugs

Exceptional

The receptionist was awesome. The shower hardware was broken

We were there for a soccer tournament and decided that time we had a tournament in Dallas or Irving. We would stay there. They had a beautiful set up barbecue grill swimming pool basketball court for the boys. It was very nice. Very very nice. I must admit.

This hotel was filthy, broken down and unkempt