Extended Stay America Suites Chicago Itasca

Polite staff ,clean ,affordable A warm.breakfast would be great

It was a very handy location. Also, Mike, the person who checked me in was professional and personable. It was a delight to work with him.

Bad

It’s ok price I range is good the night front desk is terrible no one there we have to wait more then 1 jr to check in their computer sistem

Mike at customer service was very pleasant. I was impress how clean the room was. I did not use the refrigerator nor did I open it. This room has been one the most cleanest room I have ever stay in. The bed was conformable. The location was perfect.

I'm coming back very satisfied with my stay

Good

OK

No housekeeping services for 2 weeks

Room, bathroom, beds were clean breakfast isn’t like other hotels just coffee and things like granola bars, muffins, they had vending machines so if I needed a drink or other snacks I could grab them from there, staff was nice and parking was good too, recommend if you’re staying for a few days like a quick trip.

Clean just didnt get reservations right

Passable

Staff was very helpful and nice , room was clean but rug had some black stains and Leone of the lapms didn’t work, area was very quiet and hotel too I enjoyed my stay here .

The elevator shakes & wobbles like you are in a rollercoaster, makes a person not feel safe riding it. They allow prostitutes and pimps on & in property. 11:30 pm the night front desk goes home and the hotel front doors stay unlocked and open for whoever to come in, poses a a great risk to those who rented rooms and goes against safety standards and protecting property. Most hotels lock their doors and you have to use your room key to gain entrance, not this one. The money you pay for a week- two weeks, don’t ask for housekeeping to clean your room, front desk says you have to be here for 2 weeks before they even clean anything. I was told today not to set trash outside in hallway to be picked up. I refuse to do a housekeepers job when I am the guest and paying to stay. No dishes, cookware or utensils in the room. You have to take your dirty linens down to front desk to exchange for clean and to get toilet paper. Takes forever for burners on stove to even get warm much less hot. Other than what I have covered, the A/C blows nice & cold and our room was clean upon entering. Lots of shopping and eateries around, so that was a plus. Our bed was comfortable, they need to upgrade on their pillows & buy some new ones. The washers & dryers are small $4.25 each and they all take Quarters or Debit Cards. The vending machines are also in the laundry room in front lobby, be sure to bring bag of ice, their ice trays are cracked. If you need big truck/RV parking, vacant Wendy’s next door.

Room smelled like cigarettes smoke

I booked a room here , I knew this is going to be cheap but nominal hotel but when I entered the room the kitchen area was dirty. The fridge has visible stains like someone poured a burning oil on it. Very cheap..

Everything. Canceled on me 30 minutes to arriving to hotel

Nothing. Canceled on me 30 minutes to arriving to hotel. Everything. Canceled on me 30 minutes to arriving to hotel

This was honestly one of the worst extended-stay hotel experiences I’ve had. I have stayed at multiple extended-stay properties across the country, but this one was particularly disappointing. We specifically chose this hotel because the room comes with a kitchen, as we were traveling with kids and needed the basic kitchen facilities. Unfortunately, even that expectation was not met. The room itself was not properly clean, and the basic amenities were either missing or not provided. There were no tissue rolls, shampoo, or other basic supplies. We need to walk to reception every time as the access card will not work in few hours More frustratingly, we requested basic kitchen utensils because we had specifically booked the room for the kitchen facilities. Most of the utensils we asked for were not provided, again with the excuse that they were out of stock. There was also no dishwasher, despite the room being booked as a kitchen-equipped room. When we asked for a basic scrubber to clean the dishes, we were told to use the towels instead, which is completely unacceptable from a hygiene and hospitality standpoint. When you travel with children and specifically choose an extended-stay property for the convenience of having a functional kitchen, these are not minor inconveniences—they completely defeat the purpose of booking the room. I would not recommend this property, especially for families

Broke ac on hot °92 🔥 ,terrible staff unprofessional, stinky rooms humid dirty bathrooms 🚻 hair everywhere not worth $100+taxes and going up on rooms