Extended Stay America Suites Chicago Itasca

Broke ac on hot °92 🔥 ,terrible staff unprofessional, stinky rooms humid dirty bathrooms 🚻 hair everywhere not worth $100+taxes and going up on rooms

The hotel was not clean, and the overall maintenance was very poor. The elevator was horrible and did not give a safe or comfortable feeling. The breakfast service was also disappointing, with very little attention from the staff and poor service. Overall, the cleanliness, maintenance, and customer service need significant improvement. Unfortunately, this was not a pleasant stay, and I would not recommend this hotel based on my experience.

Convenience, quiet

We booked a single room to stay together with our two kids, and our booking was confirmed for that arrangement. However, when we arrived at the property, they were unable to provide the single room and instead gave us two separate rooms. This meant our family had to be split up, which was very disappointing and inconvenient, especially when traveling with children. We were not happy with how this situation was handled. The cleanliness was very disappointing. The room did not appear to be properly cleaned, and unfortunately, I found bed bugs during our stay. This was very concerning and made us uncomfortable. I hope the management takes this issue seriously and improves the cleaning and pest-control standards.

We came in a bit earlier because we were coming from far and the staff was friendly enough to allow us to check in earlier

Appliances (like microwave) were rusty and property needs some renovation

staff was very friendly. room was outdated and not very clean. had a bad odor. toilet was running. the area outside looked like there were drug deals being made. Our dog was with us and was barking like something was not right. We left after an hour.

Horrible place never visit here try to look for other options

Staff gave a keycard to another couple to my room and they walked in my room at 1 am!

Exceptional

Location cleaner then most hotels in the area. Checked in a little early clerk lady said no come back at 3pm I come back at 3pm there 12 people waiting to be checked in she didn't come back to the desk till 315pm the next person on duty comes in and she grabs her purse and walks away leaving this man to check in all the guests alone I I didn't get in my room until 415 pm people who were waiting in line said that happens a lot there I personally only stay there once in a while but I won't be coming back.

The property had a nice location. They overbooked my reservation and ended up canceling my room. I didn’t know this until 9pm and ended up having to drive home because all of the hotels were booked.

Room was not ready at check-in

Nothing. The hotel did not honor my confirmed reservation, so my family never had the opportunity to stay at the property. The hotel confirmed my reservation and said it was expecting my family. However, at 6:41 p.m. on the arrival date, while we were flying from Charlotte to Chicago, I was told that no room was available. No alternative accommodation or meaningful assistance was offered. I had to book another hotel at nearly double the price, farther from O’Hare Airport. This caused serious stress and additional expenses. The treatment was unprofessional and disrespectful. I do not recommend this hotel to anyone.

Bad

It first I didn't like the fridge noise, but didn't hear it behind the wall that is built around it.

It was good location. Location.

Nice place .clean rooms.

Passable

Passable