Courtyard by Marriott Jackson

My room was okay the only thing was it was a towel left over from a previous customer, the tv didn’t work. The tub was dirty. They should of waited before opening

Comfortable bed. No breakfast on site. No water pressure in sink. Empty soap dispenser in shower, found hair in shower. Shower doors installed backwards. Coffee maker in room, but no coffee to make. No ice on 2nd floor. Appeared the staff had their personal vehicle parked at the front door/ check-in lane all night. Staff seemed indifferent to our concerns at check out.

The location was convenient. The staff did not refresh the room before we arrived. We had no towels and the room had not been swept

Restaurant nearby Website stated restaurant and bar and free breakfast. None were at this location

Filthy, unfriendly, definitely not Marriot Bonvoy quality of hotel. Needs to be inspected by the franchise. Makes Marriot look horrible and puts them 1 more notch closer to NEVER EVER again with that franchise.

Price No bar or restaurant

This was listed as a 4 star hotel. This is NOT a 4 star hotel. It is tired and maybe 2.5 stars at best. I was surprised Courtyard by Marriott would allow this hotel to carry its' brand.

Dirty. Staff was always on personal calls. Pool was “out of order”. Breakfast was advertised but not served

The coffee maker in our room didn’t work, and there was rarely any coffee available in the lobby. Guests constantly had to ask the staff to refill it, which shouldn’t be necessary. On top of that, most of the staff came across as rude and unwelcoming. The only bright spot was one employee who was incredibly kind, helpful, and went out of her way to assist us. She deserves recognition because she was the only reason our experience wasn’t completely negative. Unfortunately, between the misleading breakfast advertisement, the lack of basic amenities, and the poor customer service, I wouldn’t choose to stay here again.

The room was nice, halls and common areas were clean. The exceptional breakfast had been discontinued, the now have coffee (nice sized cups) and lemon water available. That was very disappointing. They have a lovely dining area. Poor water pressure at the sink in 208

The location ! The staff wasn’t informative and it also didn’t offer the bar or restaurant and if I didn’t ask where it was or any amenities for that matter I wouldn’t have been informed of anything after asking myself about the bar and restaurant I wouldn’t have been told that it was under construction and that was the main reason I chose this particular hotel so we should’ve been informed so that we could have chosen a different hotel and also there was hair in the shower and the television one movie channel didn’t show any movies on that channel it just said that the volume and the television constantly turned off on it’s own we weren’t offered additional towels for staying over just at checkout we were asked if we we’re checking out garbage was in the hallway and the trash wasn’t dumped upon our entryway for two days and for this two be the Courtyard Marriott I’m appalled with this hotel I won’t stay at this location again it needs some more professional staff and hospitality services and not to false advertise the amenities and it wasn’t cleaned to the correct standard I had to clean my own shower upon arrival and also the room was dusty and service was bad in closing I would like a call back from a higher person to give my reviews and complaints too!

Beds were comfortable, shower was nice. We had 3 rooms with family. Some bugs, no soap at bathroom sinks, had issues with lock on bathroom door.

Compared motel 6 - about the same. Not worth the cost. No toilet paper, no glasses, just cheap plastic containers.

Clean, friendly, location. Breakfast nor cafe were open for availability, which was advertized on the website.Both were down for renovations and were not told to us until the next morning.

They didn’t have breakfast! The bathroom shower the water stayed cold it never heated up I complained to the front desk and they did not accommodate in no way I also asked if they could remove the garbage out of the room and when I returned the garbage was still in the room there were roaches crawling in the room I took a photo and gave it to the front desk clerk!

Work out room was nice. Rooms were clean Water didn’t get very hot at all

The pictures online made the hotel look better than it was. There is no breakfast. In one picture of the property there is a bar with menu items for food. That was not the case when we arrived. That is no longer there. The floors were slick in the room like they weren’t clean. Everything in the room was moist and the hallways were hot. Also the parking lot smelled like weed but the hotel staff probably can’t do much about that.