Hotel Indigo Jacksonville-Deerwood Park by IHG

Exceptional

When you walk in there is a sewage smell they are trying to cover up with spray or something - was there a sewer backup? Otherwise this place is beautiful. Staff was minimally helpful, called the front desk to ask about operating the TV in person answering the phone said he didn't know.

Great stay, walkable to nearby restaurants, beautiful lake view

the lobby looked fresh and clean and modern our room seemed dated and somewhat worn out - it was clean however

Excellent service and friendly staff!

The room was nice, but the sheets were dirty/stained like they had been stepped on or burnt. Aside from that, everything else was clean and working, the view was pleasant, and the location was excellent. I recommend paying the additional fee for the breakfast. Definitely worth it.

Terrible experience, had a late check out approved for 2, housekeeping was banging on the door like crazies at noon, told housekeeping I had a late check out, 10 minutes later the phone was ringing off the hook. Was told housekeeping doesn’t have access to late check out info. Terrible experience to be waken up from a deep sleep for no reason.

Me and my husband loves Indigo, we’re from Georgia but everytime we visit Jacksonville we stay there, very top tier, clean, friendly staff and love the lake view. Highly recommend.

This hotel is amazing 👏 quality and it's ducked off i really enjoyed my stay.

Clean hotel. We'll kept. Friendly and professional staff.

Very modern clean, and comfortable. Easy to reach off of highways, free parking and locate in an are with plenty of restaurants, shopping and everything you need.

rooms were very clean staff especially Michelle at the front desk was so helpful, she was able to solve my issues.

rooms were clean 👌 breakfast was very good.

Exceptional

Exceptional

Everything was great 10/10

Amazing stay!

The hotel and location of the hotel was beautiful. The room was excellent; very clean, well supplied and modernized bathroom. Check-in was a bit difficult. No clerk except a bartender who came to greet us and give us a key. There was a question she had about breakfast. When I booked I asked if breakfast was included and was informed that indeed, a good breakfast was included. While in the room, a person from the front desk told us breakfast was not included. I asked what the new room rate was since breakfast was not included? This caused additional phone calls, until the front desk called & told us a voucher for breakfast was included. We arrived for breakfast about 7 AM. There were menus at the table, but I selected a simple buffet. Big mistake. The eggs were barely warm and they were watery. The potatoes were cold as was the bacon, but it had been pre-cooked because it was crispy. No toast or bread. The coffee was self-serve and it was hot and good. Croissant fried! Mid-way through our breakfast a waitress gave us a bill, to which I responded with a breakfast coupon. Ten minutes later, she returned telling us that "her boss said to bill us for breakfast." I told the waitress that I'd given her a voucher for 2 breakfasts, so I would not accept the bill. About 9 AM we loaded our car and checked out. The girl at the reception desk asked if I wanted my bill. I replied in the affirmative to which she presented me with the bill which was zero'd out because the amount was charged to my credit card. On September 2, I received another bill from the hotel for $199 and change. I tried to call the hotel, but received an AI person. I made another call on September 3 to a number at the bottom of the bill and received another AI person who after some discussions transferred me to a 3rd person. This person referred me back to the original number. At this point I called American Express and filed a dispute. Read what I wrote in the box above. Service was very disappointing.

Wonderful stay and overall experience. Proximity to local restaurants .

Clean well maintained property. I would recommend