SpringHill Suites by Marriott Jacksonville

Staff was great room was clean breakfast was good only bad thing was the pool was really dirty lots of debris in the bottom of the pool

The room was very smelly and looked very old in the inside ! Also the ice machine was not working !

The only positive part of my stay was checking out. Latoya was kind and apologetic when I brought my concerns to her. This property was not as it was advertised. The women working the front desk did not greet any of the guests when they arrived and departed. Whenever I first walked in to the establishment to check in I was met with the awful smell of mold. I did not eat breakfast at the hotel because I was concerned about cleanliness. When I walked into my room I noticed that the surfaces did not look like they had been wiped down. There was a white powdery substance on the hotel phone, the bathroom door was dirty, the shower head looked corroded, and like it needed to be replaced, and the bottom of the shower needed to be clean. The room had not been cleaned efficiently. I did not utilize the sofa bed because it was dirty, I covered it with a sheet so I could set my luggage on it. We did not utilize the pool because the hot tub was green and the pool had debris at the bottom of it. The only reason I did not leave was because I was going to be charged a cancellation fee. Me and my family did not enjoy this stay.

Lots of food choices around Room was not clean and the hallway smelled like pot

Clean and well maintained. Typical Marriott. Ill be back here next time I stay in Jax area. There arnt a lot of good options.

Very nice staff and very helpful about places to go.

I loved the location. I loved how clean it was. I loved the staff and how accommodating they were. Great place to stay. I loved the property

Room smelt musty and moldy. Property also showed signs of wear and tear. Bathroom was not well cleaned and carpet felt grimy. It was fine for one night stay while in the area for a medical appointment; however, I would not recommend or stay again.

We booked through Expedia and they stated that parking was free. The person at the front desk said that it was actually $5 a day. This means that if you check it at 10pm on Friday and check out at 8am the next morning (roughly a 10 hour stay) you will be charged for two days of parking. And they did charge us $10 for a 10 hour stay. The desk person was sympathetic and said that it was a new procedure for the management company to make a little bit of money. No special security for your car to justify it either, just paying rent for your car in the lot. The room smelled musty and moldy and was definitely not clean. The carpet smelled like feet. There was visible mildew on the wall by the A/C unit. When we pulled back the covers on the bed, the sheets have visible stains. Visible stains, y'all! We went back downstairs and asked for a different room. The second smelled better and the sheets didn't have any stains. This experience was more like a $45 raunchy Motel 6 experience where you are really worried you will get bedbugs and sleep on sheets that haven't been changed. Instead, we paid $186 to have this experience. We will never used this hotel again and warn away all our friends.

The hotel was apparently going through some changes. The staff was very nice & helpful. We had to change from our initial room as it was not very clean. All the ice machines were broken, the computers in the business center were also broken. The hot tub was inoperable. Also the laundry was also not working. The breakfast was good & kept well stocked.

Breach fast was great. And people had a layed back way about them . The hot tub was out of order but besides that great place will go back

I liked the layout and size of the room.

The property was excellent and the staff was very helpful and friendly.

there for daughters eye surgery so room was very large and very nice nothing

I very disappointed there was no hot water from the day of checking in until the day I checked out. I went through hotel.com so my stay was already pay for in full but other than that everything else was great.

Location They didn’t have HOT ? WATER WAS OUT

Location They didn’t have HOT

First room that they gave me the carpet was wet. The second room smelled like mold.