SpringHill Suites by Marriott Jacksonville

Entire hotel and room was disgusting and dirty. Would never recommend. Hotel is over priced for how nasty it was.

I was very disappointed to find the hot tub was under renovation. That was the biggest reason that I booked this hotel. The ice machines were also being renovated.

Bathtub had no hot water, had to take a cold shower. Vent in the bathroom was not clean, alot of dust. Zero room service, had to ask for towels and take out two days of trash. We liked the apple muffins for breakfast.

Everything was nice and clean. The hotel was in walking distance to a lot of food places. Overall it was very nice.

Rooms were very clean and staff were extremely helpful.

Cleanroom. great staff. I left a watch and called me about 5 mins after i checked out so i could get my belongings quickly. Very great customer service.

The room had minor cosmetic issues that can easily be fixed but are noticeable. BUT staff were 100% amazing, check in and out was a breeze and the breakfast was good as well.

Staff was great room was clean breakfast was good only bad thing was the pool was really dirty lots of debris in the bottom of the pool

The room was very smelly and looked very old in the inside ! Also the ice machine was not working !

Lots of food choices around Room was not clean and the hallway smelled like pot

Clean and well maintained. Typical Marriott. Ill be back here next time I stay in Jax area. There arnt a lot of good options.

Very nice staff and very helpful about places to go.

I loved the location. I loved how clean it was. I loved the staff and how accommodating they were. Great place to stay. I loved the property

Room smelt musty and moldy. Property also showed signs of wear and tear. Bathroom was not well cleaned and carpet felt grimy. It was fine for one night stay while in the area for a medical appointment; however, I would not recommend or stay again.

We booked through Expedia and they stated that parking was free. The person at the front desk said that it was actually $5 a day. This means that if you check it at 10pm on Friday and check out at 8am the next morning (roughly a 10 hour stay) you will be charged for two days of parking. And they did charge us $10 for a 10 hour stay. The desk person was sympathetic and said that it was a new procedure for the management company to make a little bit of money. No special security for your car to justify it either, just paying rent for your car in the lot. The room smelled musty and moldy and was definitely not clean. The carpet smelled like feet. There was visible mildew on the wall by the A/C unit. When we pulled back the covers on the bed, the sheets have visible stains. Visible stains, y'all! We went back downstairs and asked for a different room. The second smelled better and the sheets didn't have any stains. This experience was more like a $45 raunchy Motel 6 experience where you are really worried you will get bedbugs and sleep on sheets that haven't been changed. Instead, we paid $186 to have this experience. We will never used this hotel again and warn away all our friends.

Passable

The hotel was apparently going through some changes. The staff was very nice & helpful. We had to change from our initial room as it was not very clean. All the ice machines were broken, the computers in the business center were also broken. The hot tub was inoperable. Also the laundry was also not working. The breakfast was good & kept well stocked.

Breach fast was great. And people had a layed back way about them . The hot tub was out of order but besides that great place will go back

Exceptional

I liked the layout and size of the room.