SureStay by Best Western Jacksonville Airport

Wasn’t expecting much, but the lady at the front desk was super sweet and helpful and the room was extremely clean

Really like that free airport shuttle!

The room was big the bed was comfortable everything in the room was really nice. The only thing I didn't like about this room was the dark paint. It made it feel too enclosed. And as a person that's claustrophobic that wasn't great.

Property is in dire need of updating. But the room was clean and price was decent for a short stay.

Your deposit won’t be returned until 8-9 days after your stay. Other hotels release your deposit within 24-48 inconvenient

Definitely stay again

Exceptional

Good

It was good to have iron-board and hangers too. The ice maker worked. I did not have their breakfast so not sure what was served but I good get hot water to make tea which was very important to me. The steps on the stairs has patches of a dirt looking substance - climbing and facing that made me wonder what the state of the room was gong to be- I didn’t know if I was dirt or worse. I stayed for two days. The room appeared to well insulated from outside (there were people and movement 4th July weekend) I was not bothered one bit. Also, the room darkened well- that was a big deal for me. Thank you for a good 1st stay in Jacksonville Florida

Very poor

Responsive and caring staff. The rooms are clean. Everything went well!

Found a few mouse droppings in my room and saw a couple of roaches. Nothing extreme but they were still there.

The bed was absolutely comfortable! That was the best part. Found a few mouse droppings in my room and saw a couple of roaches. Nothing extreme but they were still there.

-Bed was comfortable -Hair on floor of tub and blood streak down bathroom door -Door lock half broken -Not a good value if traveling with a pet & shuttling to airport & leaving car. You have to Uber back because they don’t shuttle you back from airport. With pet fee and parking and Uber fees it added $70 to cost of room. Will stay at Aloft next time for same price with a clean room that feels safe.

Nice, spacious & clean N/A

The breakfast was horrible, fruit flys were inside the container that housed the bread and muffins

Exceptional

The bed was comfortable. A/C worked good. The hotel provided a shuttle pick up from the airport. We assumed we could also take the shuttle back to the airport, but this was not the case. We had to get an Uber to get back to the airport.

Good

Really bizarre charging practices. Prepaid for my room, then upon checking in had a hold for the full price of the room placed on my card. Tried to explain it to staff who looked at me like I had 3 heads. That hold turned into a charge for $50 which is what the hold was supposed to be, which was returned a couple of days later. Room was fine, location is hard to get to depending on direction of travel.