Holiday Inn Express & Suites Jacksonville Airport by IHG

1 night family trip - Great!

This was top notch

The entrance light into the room was burnt out and the light above the coffee shelf was flickering. The staff were friendly and provided bandages for my calf and said the maintenance man would address my problems which was nice. The bed was comfortable and the location was excellent. Maybe, the motel is just a little too old for today's pricing.

Parking in the rear of the facility lighting was darker for my preference.

The hotel was great.The staff was very friendly and helpful, The only complaint we have was the bed. it was soft but caved in, in the middle... but the pillows were great. The hot breakfast was great lots of variety and fresh.

When I arrived, it was early so I wasn’t able to check in. I waited in the waiting area for approximately an hour, and then the front desk was able to check me in which was great because I was early. I get to my room, however, and there is potty on the toilet seat. I immediately went back downstairs to tell the front desk she sent up one of the housekeepers. The housekeeper went in and supposedly took care of it once I returned to the room, the same potty that I was concerned about, was still on the rim of the toilet. I went back downstairs to notify the front desk and she was able to come up and take a look called the housekeepers two of them came. The housekeeper rubbed it off with her fingernails and a towel. I asked could she spray it with a disinfected she did spray it and wiped it down due to the situation. It made me a little leery of how clean this property actually is the bed slept well however I was still a little cautious about the cleanliness.

Always a solid place to stay to be closer to the airport. I’ve stayed several times and never disappoints.

Clean and convenient! Free breakfast was great! Room was comfortable!

It smelled amazing when we walked in. We were greeted warmly and respectfully. The room was lovely and very clean and the breakfast was great with a lot of options. I’d definitely stay here again!

Me encantó la limpieza, la atención y todo

Staff was friendly. Room was just ok. It was in a decent area

Breakfast

Got in late.. jumped in to take a shower.. Unfortunately you had to wait 20min for hot.. then there was no medium it was either 3rd deg burns or frost bite, took another 20min to find a very single spot for medium temp. Then for breakfast the juice machine broke. and you had a choice to wait ten minutes for quarter sized pancakes.. those other reviews i have no clue how people graded this place.. plus no parking. wont be ever going back

Nice hotel. Would stay again:

I have stayed at this hotel before when I am traveling through Jacksonville, have always had a good stay

Clean. Friendly staff.

Great breakfast

N/a

Great breakfast

La habitación tenia fuerte olor a humedad, la alfombra vieja y manchada. El personal fue atento, desayuno aceptable. Excelente localización.