Tru by Hilton Jacksonville Airport I-95

Very nice hotel

Love

The hotel was very clean. The breakfast was good and the amenities were accessible. I was not pleased with room service as I did not receive room service my entire stay. I stayed four nights and was promised room service every other day. During checkout, I mentioned this to the representative and she spoke with her manager about this, and her manager said that she could offer me 5000 Hilton honors points, but she would not comp my 1 night even though it clearly states at the front desk that if they cannot make it right, they will comp one night of stay. This issue is still ongoing and I am waiting to hear back from Hilton in regards to this.

I got stuck at the airport and checked into the hotel. The staff was very courteous and polite, arriving and leaving. The room was very clean and the lobby was very warm and inviting.

Rooms was clean also great location

N/A

Basic but updated and super clean! Was the perfect stop for an overnight during travel. Front desk staff was so friendly and helpful. It’s super cute and modern.

Everything!!! Nothing

The room was very nice only thing I didn’t like they didn’t clean my room and I had to front desk ask for towels they need work on cleaning all of rooms.Thank you have a great day.

Always meet my needs

Servicable Airport hotel. Does what it is supposed to do.

All

Affordable, quiet and clean

It was very clean and the staff was very nice Either the walls are very thin or the kids playing up and down the hallway were very noisy. I could hear a conversation in the other rooms. I’m a very light sleeper so I heard everything even though the bed was comfortable, I would disturb all through the night.

Room so spacious and modern property. Lovely toiletries, pool towels, swimming pool and fab gym. Breakfast outstanding . Would use again and again .

The propert itself was well kept. My flight was delayed and I needed somewhere to shower and lay my head. Close to the airport, shuttle for transfers was a bonus.

Loved it

The only negative thing I have to say is I had told two different staff members that there was no more doggy waste bags in the doggy waist sections. Otherwise everything was perfect.

Will stay agai

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