Fairfield Inn & Suites Jacksonville Airport

I didn’t stay. Engine is working on a refund due to safety issues

Took 45 minutes to check in on a Friday evening….apparently lady was by her self… about 10 of us waiting to check in…. Upon check in, she mentioned pool was permanently closed… why wasn’t this mentioned at booking? Several people were mad. No where online did it mention this.

Me encantó el trato

I have never seen a carpet as dirty as my room. You could wash your feet walk across the carpet and go straight back to wash your feet and it was dirt all over them. Trash on the floor from no tell when. It was nasty!!!!

The hotel ran out of door keys so we had to ask the front door staff to key us in our room every time we would leave and come back. The elevator broke while we were in it with staff to go up to our room so we had to take the stairs. The ac unit in the lobby was set to 80 and the 3 rd floor was set to 74 it was warm. The breakfast area waffle machine was broke and they had only one juice option available and a gallon of milk to pour from. The staff was very friendly but the place was falling apart. There were also shattered windows in the stairwell.

The pool was the main reason I chose this hotel, yet I was never notified it was closed before arrival or at check-in. I only found out after walking down in my swimsuit. A simple courtesy would have allowed me to cancel and stay elsewhere. Breakfast was equally disappointing. At 8:00 a.m. (with service until 9:00), they were out of multiple juices, scrambled eggs, and waffle batter. Instead of refilling items, they simply stopped serving them. The staff seemed unconcerned about customer satisfaction. To top it off, the airport shuttle wasn't available because there was no driver, so I had to pay for an Uber. No reimbursement, discount, or apology was offered. I paid for three advertised amenities—a pool, breakfast, and airport shuttle—and received none of them. Marriott Customer Care told me any compensation was up to the hotel owner. If a hotel carries the Marriott name, there should be accountability for delivering the services guests pay for. This was one of the most disappointing hotel stays I've experienced.

When we arrived on 7/15, staff was excellent but so overwhelmed. No key cards available to give to guests so the only front desk worker had to walk everyone to and from their rooms whenever needed. Elevator was also out. But she, alongside the bellman, made sure we were taken care of and felt safe. The next morning half the breakfast items/machines were broken, out or stale so we ended up buying breakfast from a restaurant. When we came back for our day pass on the 20th, staff was so incredibly rude and could not be bothered. We were snapped at for asking questions regarding the cost of the daypass and when we asked for paper plates. We asked about how to access the pool and we were told to try the hotel across the street because they didn’t know if theirs was open or not. We booked specifically for the pool pass. Rough stay for the cost.

Blondie at the front desk was great. Super friendly and helpful. Even helped with dining suggestions. Room was clean, could not ask for anything more.

The room had centipedes and it gave an eerie feeling I would never want to stay on the 1st floor. The hotel ran out of keys by the time we.checked in. Although there wasn’t a lot of options for breakfast, that lady did everything in her soul to ensure people were satisfied. I will visit again because of her. Not sure if I’ll stay.

Refurbished, but still has popcorn ceiling.

Pool was out of commission, dryer was broke, bed was hard

Front desk staff very helpful however 3rd floor felt like hell it took a guest to advise them the thermostat was on heat instead of cool. They were out of a lot of the breakfast items. Pool was green.Internet down.

Room was clean but a little bit musty smelling

Not too far from things to do or locations.

Hotel is not completely Handicapped safe. Tub baths instead of walk in zero clearance showers. Reach over tub bath showers with one single safety railing. No nonskid flooring in tub shower. Shampoo and other body essentials empty No Microwaves in rooms. Older ground level HVC Units. Very small main entrance and unattractive. Limited seating areas to relax and meet up with friends. . No small refreshment Bar for adult drinks. Very limited snacks, and only available at front desk. As well as beverages. No vending machines available. Small outdoor pool for size of Hotel and quests. Advertised Hot Tub only half full of water and massage jets flowed above the water line. No available laundry for quests. *** Major complaint is parking is limited and has a high charge to park daily for paying guests. Completely unexpected and price gauging.

Limited parking

Yes

Very nice hotel with easy access. Check in was quick. Room was pleasant. It had rolling table which we used frequently. Breakfast was good with usual food. Breakfast staff was Excellent. Never made it to pool or exercise room. We did have market items billed to us in error but it was reversed upon our notification.

Property was clean except outside pool closed

The place was awesome. Soon as we walked in the door our room was ready