Fairfield Inn & Suites Jacksonville Airport

Showers need updating and lighting in parking lot was bad. Everything else was great.

Nope

The pool area was closed for the first four days of my stay

We had booked for one night for a very early morning flight. The check in lady, Blondie, was very personable and professional. When we entered our room the smell of mold and mildew nearly took our breath. Even though we had not booked an accessible room we thought, as in most other hotel rooms we had visited, that there would be a raised toilet or at least a hand rail near the toilet. There was neither. Only a toilet low enough to allow a toddler to sit without using a stool. When we went down to check out before 4 am so we could get to the airport no one was at the desk. We called out and looked around for probably 20 minutes before the guy came out from wherever he had been and then was very impolite. I never received a receipt from the hotel because he said since I booked through Expedia I would get a receipt from them. Maybe that’s their policy but that’s not been my experience before. I had always received a receipt from the hotels regardless of who I booked through. Will never stay at this hotel again.

It was great but crib available

The room really nice and clean Not having my room clean every time I was there I asked for towels front desk told me that I just checked in so I did not need any clean towels. Front desk gave me a towel. One towel, which was fine, but my rule was never ever clean for the past three days I was there.

Staff were friendly and rooms were nice and big. No complaints, except pool wasn’t ready or fixed and that should be noted on Booking.coms website so people will know when traveling. We had planned to use pool and lay out.

Everything was good….. no issues

I didn’t stay. Engine is working on a refund due to safety issues

The hotel was very nice, breakfast was great, staff was very nice and the location was perfect Well there was only one issue with my toilet in my room and I had to address the front desk twice before something was done about it, but after that it was fine.

Took 45 minutes to check in on a Friday evening….apparently lady was by her self… about 10 of us waiting to check in…. Upon check in, she mentioned pool was permanently closed… why wasn’t this mentioned at booking? Several people were mad. No where online did it mention this.

Me encantó el trato

I have never seen a carpet as dirty as my room. You could wash your feet walk across the carpet and go straight back to wash your feet and it was dirt all over them. Trash on the floor from no tell when. It was nasty!!!!

The hotel ran out of door keys so we had to ask the front door staff to key us in our room every time we would leave and come back. The elevator broke while we were in it with staff to go up to our room so we had to take the stairs. The ac unit in the lobby was set to 80 and the 3 rd floor was set to 74 it was warm. The breakfast area waffle machine was broke and they had only one juice option available and a gallon of milk to pour from. The staff was very friendly but the place was falling apart. There were also shattered windows in the stairwell.

Blonde at the front desk made check-in easy and made us feel very welcome

Clean room Staff not very friendly or helpful Poor breakfast

The pool was the main reason I chose this hotel, yet I was never notified it was closed before arrival or at check-in. I only found out after walking down in my swimsuit. A simple courtesy would have allowed me to cancel and stay elsewhere. Breakfast was equally disappointing. At 8:00 a.m. (with service until 9:00), they were out of multiple juices, scrambled eggs, and waffle batter. Instead of refilling items, they simply stopped serving them. The staff seemed unconcerned about customer satisfaction. To top it off, the airport shuttle wasn't available because there was no driver, so I had to pay for an Uber. No reimbursement, discount, or apology was offered. I paid for three advertised amenities—a pool, breakfast, and airport shuttle—and received none of them. Marriott Customer Care told me any compensation was up to the hotel owner. If a hotel carries the Marriott name, there should be accountability for delivering the services guests pay for. This was one of the most disappointing hotel stays I've experienced.

When we arrived on 7/15, staff was excellent but so overwhelmed. No key cards available to give to guests so the only front desk worker had to walk everyone to and from their rooms whenever needed. Elevator was also out. But she, alongside the bellman, made sure we were taken care of and felt safe. The next morning half the breakfast items/machines were broken, out or stale so we ended up buying breakfast from a restaurant. When we came back for our day pass on the 20th, staff was so incredibly rude and could not be bothered. We were snapped at for asking questions regarding the cost of the daypass and when we asked for paper plates. We asked about how to access the pool and we were told to try the hotel across the street because they didn’t know if theirs was open or not. We booked specifically for the pool pass. Rough stay for the cost.

Hotel is great but no amenities at the coffee area such as tea, creamers no coffee cups, no towels at the the gym area and the water fountain filter needs cleaning or to be replaced

Breakfast was very good. Staff was friendly and helpful Everything was great.