Tru By Hilton Kalamazoo

Great stay, friendly staff, clean room

Very clean room and bathroom. Plenty of other families there for kids sports events, as we were. We noticed one of the comforters had a small stain after we checked in. We let the front desk know before leaving for dinner. When we returned, the comforter was changed. Overall, great stay.

Premises well maintained.Parking free and plentiful.Breakfast was good,I like that it runs later on weekends! I do however miss having drawers and closets! Everything out in the open or stays in suitcase(?).

We have never encountered that before!

Very reasonable price with good amenities

Noisy

First room was not clean (bathroom) and we were moved to a clean room. Rooms are small but efficient.

Ready to go

The staff and room was clean. I was very impressed and happy with my stay. N/A

Great staff, and great property, but very limited in local dining, especially if you get in later. Some fast food locations looked so dilapidated, I thought they were abandoned. No kitchenette at this stay. Expect to visit the next town Portage for any supplies.

Great place in all aspects!

Exactly what we needed.

Had a nice stay. Enjoyed the pool table.

Very nice, new and modern. Excellent big breakfast with lots to choose from. Bed sheets were dirty and appeared to be slept in. Had to call for clean sheets. Floor and items in room seemed a bit dirty. Like someone was in there before us then changed rooms or something. Parking lot not super lit up at night. Went to my car late and was a bit nervous

Room was mostly clean but shampoo/conditioner had not been refilled before my stay and were not refilled on my cleaning day. Staff were somewhat helpful but not as helpful as they could have been, especially regarding the snacks for purchase when they were not willing to point to something I was looking for even though I asked and instead let me find it myself.

The television broadcast frequently froze, which was a general annoyance. The hotel itself is located on the “outskirts” of Kalamazoo proper, so it was a 15-20 minute drive to the places I needed to visit.

Good place. Nice and clean. Only complaint is the AC isn’t very good. I’ve stayed here twice and in two different rooms and neither rooms AC kept the room cooler than 72.

Everything about our stay was great!

Good breakfast. Friendly staff We checked in on Tuesday and out on Saturday and our rooms weren’t cleaned once. We had to ask them to empty our trash cans and give us more towels. Our friends in the room next to us had the same experience.

Had one nign Booked and once we arrived we was informed all they had available was the 4th floor and elevators didn’t work. Well my wife is on oxygen and couldn’t climb the Steps.