Spark by Hilton Kansas City Plaza Streetcar

Everything there was great

Bad

Terrible experience overall. Hotel not recommended. Terrible experience overall. Hotel not recommended.

Location

The recently renovated rooms were nice, and the bed was very comfortable. The hotel itself is older and had a noticeable smell throughout. The location was excellent—we were able to easily hop on and off the streetcar, which made getting around very convenient. The biggest disappointment was the continental breakfast. It was much more limited than expected, with only bread, cereal, and muffins available. There were no pancakes or waffles, which was very disappointing. Overall, the location and updated rooms were positives, but the breakfast and overall condition of the hotel left room for improvement.

Shops nearby

The staff was very friendly, the rooms have been nicely renovated and it is in a very good location between downtown and Arrowhead.

It was the only reasonably priced room I found in KC for the weekend. Property was very nice and the staff were so nice and friendly. The streetcar on that street is very convenient to get to several things. The breakfast was a little lackluster and no ice bucket and cups in the room but they seem to have just updated so maybe that hasn’t been taken care of yet. I would gladly return for another visit.

The staff were nice and the remodeled rooms were nice. Housekeeping next dirty washcloths behind the door in the bathroom. I was there for 4 nights and there was never any housekeeping. I did not have fresh towels or the bed made the whole time. Also, the wifi never worked the entire time I was there. I had to use the hotspot on my phone to work.

Superb

The new renovated room. Didn’t disclose construction until too late to cancel and book some where else… hotel name change unaware of it. What little was offered for breakfast was picked over by construction crew. And, the one thing that should be available, coffee in the AM, was empty and had to deliver the empty pot to front desk. Was told it would be 10 minutes before any available. Having 2 pots and rotating would be too customer service oriented apparently. Or someone proactively checking…

I did not stay there. They texted me that renovations were noisy so I cancelled. I am awaiting a refund. The hotel said it would come from booking.com. Booking dot com has not issued it and says I have to talk to the hotel. They still have my money even though I did not stay there

Location good. I would not have booked if they had been upfront about the property being renovated. My room looked fine but there was no hand soap, no trash can, no coffee in the room as advertised, and the supposedly newly renovated room had a bathroom faucet that was loose.

I would not have booked if they had been upfront about the property being renovated. My room looked fine but there was no hand soap, no trash can, no coffee in the room as advertised, and the supposedly newly renovated room had a bathroom faucet that was loose.

I didn't like the fact that I wasn't informed that the hotel was being remodeled. I should have been told that so that I could made the choice to stay there or not. The hotel was a total mess. Unfortunately for me once I got there to check in it was too late for me to find another hotel so I had to stay there. But it's highly unlikely that I ever will again.

Rooms were decent The person checking me stole my card information and ran it for a second room on a different date.

Very little. The hotel was under renovation, and didn't inform me of that fact prior to booking. The only informing of the renovation came about 20 minutes after I booked and prepaid, and the booking listing stated no refunds for cancelations. The lobby floor was covered in cardboard to walk on, with much of it curtained off, with dust (I'm assuming from drywall) all over. The floor I was on was half curtained off for construction. Carpet had construction dust and small pieces on it. The room in general had been recently remodeled, and looked good. Also very large. However, the bathroom sink faucet was not attached properly, and the entire thing swiveled. Very poor workmanship and attention to detail. Additionally, the room window looked directly out upon a very dilapidated house, which I would think could double as a crack house or meth lab. And the entire hotel is next to a QuickTrip convenience store, and cars were continually revving their engines very loudly. This was my worst US hotel experience in over 25 years. When one selects a Wyndham hotel property, one expects a higher level of quality. This was not the case here, and I have photos to prove it. To sum up, if I could give negative stars, I would.

I didn't like that I felt unsafe walking into the hotel, that I didn't find out what a mess it was until I got there and I had spent 8 hours traveling from NY to Kansas City and was too exhausted to search for another hotel.

Old building interior, after you leave the lobby everything looks rundown; no sense of security indoors or out, have to be let into building even if you have a key; poor breakfast options; carpet did not look clean, bathtub not clean, hole in door where security latch hits

We were very pleased with our stay @ Seville Plaza Hotel!!