Gaylord Palms Resort & Convention Center

It’s awesome

every thing was excellent

Muy recomendable!

The air conditioning wasn’t working properly in our room, and unfortunately, we had to change rooms three times during our stay. It was very inconvenient and made our experience much less enjoyable. I hope the hotel addresses this issue to prevent it from happening to other guests.

Todo muy limpio y muy buena atención

Everything was great, my family and I enjoyed our stay.

Exceptional

Exceptional

Way to many fees Bad uncomfortable , rude host at the oak restaurant Every time called for the valet , never had it it ready It will take way to long Pool clarity not all that good A lot of empty clear cups in the bottom of the pools Air conditioner was either way to cold or way to hot Nothing in the middle

Breakfast was very good but too expensive

Air conditioning was not working properly

Exceptional

Gorgeus

water park Lumpy pillows. Too cold air conditioning so high. Lack of casual dining.

On top of the bill, there are fees that total about $189 for two days which included $80 for two days of parking. Most of the resort if you’re going by yourself for a convention you’re not using the resources. I did use the workout room twice and did gwent to the water park for an hour. The extra fees are quite high.

Exceptional

We loved it all !

Exceptional

Rooms have been renovated in a very tasteful way. Rooms were also very clean. Staff was wonderful- although make sure you let them know you want your room cleaned- sounds like a Covid-era leftover. Amenities are tops and you'll never want to leave resort as kids play in the waterpark then dine with family at the resort. It's a yearly tradition.

1. Amenities 2. Location 3. Customer service Being assigned a room on a floor with children and teens. It was louder than expected. And the teens played practical joke - knocking and ditching. Best to assign couples to a different floor.