Embassy Suites by Hilton Knoxville West

Clean rooms Friendly and helpful staff Delicious breakfast with plenty of food options My view was of an ac unit.

Convenient location, clean and comfortable room Nothing, everything was fine

Exceptional

Exceptional

Excellent stay

The breakfast had a major variety and healthy options.

Lovely stay. Great service, good food, spotless hotel.

I enjoyed the evening free drinks and the hors d'oeruves. Conversation with my girlfriend.

Very nice hotel. Comfy room. Good breakfast. Nice staff. Some eating utensils would be nice since there’s a microwave.

Exceptional

Very good

Cleanliness of the room and the scent. The tv was broken, they could not fix it. The internet on my tv neither did the phone work in my room

Exceptional

Superb

The staff was very friendly and helpful, and the breakfast menu and staff were top notch. The sofa bed was cushions were very uncomfortable. You could feel the wood planks when sitting and sleeping on it.

The sofa bed was cushions were very uncomfortable. You could feel the wood planks when sitting and sleeping on it.

Location and view

Exceptional

Great

The room was marked as “accessible” but how can an accessible space have a door that heavy? Also i understand that there are standards that have to be met for the accessible rooms, but again, the features were not handicapped friendly. The bed was standard height, which made it difficult to get in. The shower was technically a “roll in shower” but it was still small and if you sat on the bench the water would spray you right in the face. I did enjoy the room service and the little “store” that was available. I’d rate my stay 3/5.