Mainstay Suites Knoxville - Cedar Bluff

Heater caught on fire 👍

Exceptional

Room had a GIANT half dead cockroach upon entry. Room attendants are rude. Desk staff, poor.

Are ceiling started to leak when we made the complaint to the staff they screamed at us and told us we weren't allowed to come back to the hotel with no refund Nothing the staff are rude to you with curse at you and then tell you you can't come back to the hotel no more after they take your money

There ain't no breakfast, but the location is ok. Walls are paper thin. People beat and bang all night long especially in room 225. That is the most disturbing and disrespectful people who have no regards to others peace. Maids are so disrespectful and try to force their way into your room and demand entry or be forced to find another motel

And the floors and the walls were dirty. I had to clean it before we could even stay. During our stay, they did come in and clean and mop the floor. Not sure if it was because of the rain or not, but there were several spiders. I reserved a wheelchair accessible room and the picture showed a walk-in shower, but it was still a bathtub, but it did have bars to hold onto.

Good

The room had a big to crawling into the bathroom Bug in the room my

There was cockroaches all in the room it was absolutely disgusting and when we advised staff they did nothing but look at us and laugh this is not a nice clean hotel like they advertise

Poor

Great!

Not my normal hotel liking do to doors being outside but the bedding and my sleep was good! The room did have bugs and ants. Thankful I only stayed overnight.

Exceptional

Good

Passable

Exceptional

Alot

Kitchen in room Alot

Very sketchy looking on the inside. Bathroom had bugs and there was a constant tapping noise that was quite annoying.

The door didn’t properly seal in the top corner, the buildings exterior had random junk and trash all over. The shower was stuck on hot and you couldn’t turn it down. The bed spread had a stain on it. The woman who check us in wasn’t super friendly she almost judged us for booking a room with two twin beds. She mentioned once we were getting two twin beds we said ok, she then felt the need to mention it in a different tone we just said okay.