Mainstay Suites Knoxville - Cedar Bluff

Kitchen in room Alot

Very sketchy looking on the inside. Bathroom had bugs and there was a constant tapping noise that was quite annoying.

The door didn’t properly seal in the top corner, the buildings exterior had random junk and trash all over. The shower was stuck on hot and you couldn’t turn it down. The bed spread had a stain on it. The woman who check us in wasn’t super friendly she almost judged us for booking a room with two twin beds. She mentioned once we were getting two twin beds we said ok, she then felt the need to mention it in a different tone we just said okay.

We killed several bugs in the room before leaving. Even several cockroaches. They were friendly and helpful but it was too much for me.

This stay was disappointing. Despite a reported recent upgrade, the mattress was so old it had two troughs and then a ridge in the middle. The outside was not tidy. The staff was quiet spoken and when misunderstandings occurred turned defensive. Other aspects were less than desirable.

Smelled awful. If you choose to stay thats your own fault. We never were credited. !! Everything its grose! Read above.!!!

Cockroaches, smelling the room, not clean room

The property needs some cleaning and paint. The first room I was given smelled like pot, so I had to ask for a new room. The luggage carrier was broke. The lobby needs to be updated.

Staff was helpful My first room was infested with roaches my second room reeked of cigarettes

More of an extended stay motel. Not clean. Pictures do not show this particular location; very misleading. Mold in bathroom, unfinished mud where someone was trying to fix. Plywood for holding toilet paper roll to wall. Dirt in every corner we looked and had to physically hold remote together to get it to work.

Room was dirty

Room was not clean and felt dumpy. Photos online were misleading and did not capture what the actual room looked like. We had loose hairs on our towels and condition of floors/ walls is very poor. The noise level of the rooms is also a major issue. Walls are super thin where you can hear the highway loud and clear and people upstairs. Other online reviews reported the same if not worse issues which sealed the deal for us. We immediately canceled our 3 night stay the night we checked in and looked elsewhere. Not worth the stay unless you are seriously strapped for money.

There was nothing to like about this place. It was dirty, there were ants in the room, the facilities were in ill repair, and we never received a room key! Supposedly the key machine was broken, so we had to go to the office to be let in every time we left. Cleanliness. The non smoking room we had reeked of smoke, there were cigarette burns on the nightstand, and there were nicotine stains and mildew on the bathroom ceiling.

smells terrible in the room and the pictures are false advertising

There are restaurants close by. There wasn’t anyone there that spoke English. It was very cheap. Just enough to get by.

Location Room needs cleaning. Roaches are in the kitchen.

Location Bed was not comfortable at all. Room was not very clean. Did not have breakfast or an ice machine asked for pillows never received any or towel towels….. definitely a language barrier.

AC was good. Kitchen was well stocked. Room had a musky smell.

WORST customer service ever! 1st, while we were trying to check in and having issues, the rep kept setting us aside to help everyone that walked in their door(from check ins to buying ice cream.), including while he was on an active call with Booking for us. There was an issue between Booking and the hotel with something in the system having not synced between them. The hotel had us as a no show for the prior night (so they got paid), we had confirmation or the night we were checking in for, with written and verbal (recorded and live person) when they made us call into Booking. The Manager had a call with the rep and refused to honor our reservation. Booking asked to get in touch with the Manager, and although the rep called prior and spoke to them, as well as the female coming to check on him, he refused to get in contact with is or Booking to fix the issue. We went round and round for 1.5 hours trying to get the room that we had paid for. The simple and correct fix would have been to give us the room, they got paid for it already, they were not sold out, nor at a point of being sold out the night before or the night we were there. Then Management and Booking could have straightened out the billing issue that was 100% a Booking & hotel issue and they confirmed that. But, instead of offering a solution, they just said the Manager would have to have the final word, yet we're unwilling to make the connection for this to happen. Ultimately, Booking relocated us to a different hotel and paid the difference that the walk in rate was. Bottom line, not only did they lose 1 night of payment because Booking cancelled the reservation and refunded it, but they missed out on any future stays associated with the reason we were there in the 1st place.