Red Roof Inn Knoxville Central - Papermill Road

Poor

Very good

Red roof inn has just remodeled all of the second floor because it will soon turn to a marriott. We woke up in the morning with little ants everywhere and they were crawling out of the wall by the air conditioner. The toilet did not work but not flush right or the water would not come back up we are quickly. The TV had no value and did not work. I tried to call the front desk and the phone didn't work. Also we were never told and it was never on the site that they were renovating and the whole first floor was tore up. We ended up leaving and we are supposed to be refunded for the next night we were going to stay. I have not seen it yet. We've stayed in this hotel many times and have never had these problems but now that they say it's updated to be a Marriott in the room we had we had all those problems

Exceptional

Easy to get to and extremely quiet and very comfortable

Perfect hotel and clean rooms

They were doing construction, the AC leaked, and Expedia said it was a smoking room and it was not they did not update the site

Perfect expperience, clean room, quiet, quick check in. Will stay again

nice location was very dirty had hair on the bed. pool was closed in the middle of remodel very messy. Desk clerk was very rude when we checked out. wasn't give my deposit back.

Very good

Friendly staff. Room was renovated.

Location

None

Exceptional

It was awful and dirty

Got a screw in my tire from the renovations

Most things Got a screw in my tire from the renovations

Although the room was renovated, there was still drywall, dust along the baseboards and especially in every corner. I don’t know why they couldn’t have put a tall rack by the sink for a hand towel to dry your hands while they were doing the renovation. They make no effort to clean up the floors and people have to walk through a construction area at times to get to the elevator. The pillows were really horrible, the sheet on my bed was stained so I’m glad I brought sheets with me. There was a very particular odor that I can’t quite articulate, but it was not a pleasant odor. The gentleman that was at the desk to check us and told us we were getting an Marriott room at a red roof price. I laughed inside when I heard that because I know they would never have an I laughed inside when I heard that because I know they would never have a room that would be remotely even like the Marriott rooms. Overall, they have a lot of work to do to get me to come back there.

Passable

Very good