Sonesta Simply Suites Knoxville

Very unclean. Queen beds are really full sized beds. Felt very unsafe. Would not recommend.

Didn’t look as advertised. And no cold water also no change of sheets or towels

Rooms were full of mold hallways are filthy. Staff was friendly, but not helpful. Moved to three separate rooms and ended up leaving forfeiting the money and got a different hotel

Front office Staff are very rude. Told me to "listen here Woman". We as a company have had numerous issues with the check-in procedures, their needs changed weekly depending on who was at the front desk. I have heard my workers staying there refer to it as a crack motel. We have finally decided to moved our employees onto another hotel for the next couple of months stay. Would not recommend at all.

G

Having the kitchenette was helpful. Nice location but I felt unsafe the whole time I was there. People hanging around that I don’t think was staying there. Friends of the staff maybe. Bed was comfortable and room was somewhat clean. But it smelled musty. Hallway and stairwell carpet was badly stained. Stairway was trashy and the carpet by the stairwell was extremely wet. I guess it would be okay for just a place to sleep for one night but don’t expect anything beyond that. I wouldn’t stay there again.

To dirty and poor maintenance

Dirty! Poor installations

The shower pressure was awesome and the water temperature adjustable from very hot. Great to relax after 8 hrs on the road. Room had plenty of space and was suitable for a much longer stay

Great staff. Clean rooms. Easy access.

Good. The picture above does not look anything like the room I stayed in, FYI.

Rarely anyone at the front desk. Laundry was very convenient. Room was clean.

Property was in the middle of renovations, once renovations are completed, it will be a very good hotel to stay.

The clerk seemed coy about the refund and couldn't explain the policy and it's reason for the extra charge. Dissatisfied and I want my full refund. I never checked in..

Everything was dirty and smelled like smoke. There were no light bulbs in the lamps. The recliner wouldn’t close.

Immediately asked for a refund and checked out Was genuinely so pissed off after a full day of driving I had to find another hotel Rust dirt used towels filthy everywhere absolutely disgustinh

The property was not well maintained and staff was not always available. It was great power

The hallways looked like they hadn't been cleaned in a while. Got to our room and the bed was a fullsized rather than a king like posted on expedia. Called down to front office and they said they dont have any rooms with big sized beds. (This might be more on expedia than the hotel itself) When we got to our room the toilet didn't work, and had to call maintenance within first 5min of getting there. The next morning on our way out the trash by elevator smelled like it had old diapers in it, came back later in the evening and the trash still smelled the same and hadn't been touched even though cleaning people were out that morning. The shower also had no body wash. Our room key didn't work the 2nd, and had to get the front desk to get us a new one. About 30min laters went outside and when we came back in the new room key didnt work again so they finally switched us rooms. The new room they moved us into looked like it had mold on the walls and smelled musty and damp. But hey at least the toilet worked.

The hotel had an unpleasant stench which the hotel attempted to mask with large fragrant dispensers in the rooms. The bathroom door had a poorly masked hole, the bathtub was stained, and I waited at the front desk for someone to appear for approximately 10-15 minutes before I could begin checking in.

Was not very clean. Toilet clogged after using it. Was supposed to be a suite and it wasn’t.