WoodSpring Suites Knoxville West

$100 a night place to rest. Nothing exciting about it. Clean, close to food and shopping. Desk staff was less than friendly. No extras here!

You get what you pay for but this was even less than expected. It felt dirty and unsafe. Bare minimum linens, front desk closed after 9, the bed was terrible-sunken in, one pillow, one thin blanket- I wouldn’t stay again

New, clean & comfortable, with nearby dining options. Breakfast was minimal.

Quiet, very reasonable and pet friendly.

Clean and decent for the night Called to let them know I would arrive after hours. Was assured that it was ok. The person on night shift was rude, and seemed bothered. She came down in pijamas.

Just ok. Not the nicest area, smelled vaguely like Chinese takeout inside the room and was told the ac unit was motion activated?? Disturbing and a little silly considering I don’t move around the room while I sleep 🤔 thought it was broken and also got super hot overnight. Alright for a quick stop on the road but not for a weekend getaway.

Room was clean and air conditioning worked great.

Na

Extremely basic no staff at desk until.9am. Too striped down for.my taste

Ok

The staff was very kind and helpful, the room was clean, and having laundry in the building was very convenient.

Where to start. YES its a new hotel - NO I would never go there again. We booked for 4 days, had to be at Children's Hosp We usually stay at Comfort Inn & suites on Kingston/Mall. ANYWAY - the 1st night we checked in & got to bed, When we got up we were covered with bites! We called the office to advise them and all they said way they have mattress covers, so they don't know why we would have bites. So we ask if they at least change the sheets. Which they did = & charged us $5! You will also have to pay to have pots/pans, drink ware - they say are included in the room we rented...but when you get there, they have a little note stating otherwise. it does have a full size refg. - that was nice. ANYWAY let's move on the staff/people that = It is VERY upsetting to come down to the office and find a metal roll down door across it like a drug den, at the front desk! that was from 5 am until at least 3 pm - How safe is that for us? We would have to call 500 from the room to reach someone.. Then you go outside & people are smoking weed and doing other things. this place is more of a halfway house.... When we asked for fresh towel, they got pissed..they ONLY service room every 3 day (not in ad). so we backed up and moved over to Comfort Inn - washed everything is super-hot water ...When we should have been with our grnd daughter. Not at any time did anyone say "OH my gosh so sorry, how can we fix this? I have been in hotel bus for over 30 and would have fired them.

Very subpar hotel, missing toiletries, dirty blinds

N

Staff is super helpful and friendly

Very clean and very nice Everything was great. Nothing to dislike.

During check-in the guest services person was rude and very Kirt. We were in our room less than five minutes. It smelled terribly and the refrigerator was leaking water all over the floor.Given the rude treatment we received we did not feel requesting another room would not be well received. The rest of the hotel was dingy. Expedia was unhelpful in getting us a full refund. I am closing my account and will never use it again.

Clean

Bad

My door was broken , no shower curtain. Some clowns dog barked all night. Loudest bunch of hillbillies staying. People making noise all night inside and outside