DoubleTree Suites by Hilton Orlando - Disney Springs® Area

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Great stay for short trips

Not bad overall.

Louree was a huge help to us when setting up for our reunion banquet. She was phenomenal helping us put everything together and making sure we had what we needed, even things we hadn’t thought of or forgotten. My husband and son loved the breakfast buffet and those delicious chocolate chip cookies.

Clean

Wonderful clean hotel. Amazing staff and amenities

Did not like the fact that they had bathtubs with a shower curtain. It dates the hotel. Ironically enough I find it ridiculous that the property will charge the travelers staying at the hotel a $35 x night fee for parking. It’s a money grab. It make no sense to charge this fee. If you’re a paying customer why are you being charged for the vehicle you used to take you there. I’m just saying. I thinks it wrong.

Overall great place to stay

Amazing experience, staff very accommodating

Nice hotel, great front desk staff, clean and well located. However the crib / cot supplied for our 14 month old was not good, it had a very thin mattress that was hard and no fitted sheets, they gave us proper big bed sheets that were not safe for baby as the baby could wrap itself around them. But apart from this, everything else was great. Had to put a parking sign on car which was slightly annoying after a long day at magic kingdom, would be better if electronic.

Great room and very friendly staff.

I'm only giving this 2 stars because I could park my bus here and the deck clerk was very nice. But the moment I walked into the room there was a live roach on the wall I had to crush with shoe and another one trying to run across the wall by the door frame and than behind the TV stand was a dirty sock.

The rooms were clean. Staff was friendly. The small store near the lobby was very convenient. They gave us free water bottles every day we were there. Shuttles to the parks were convenient as well.

Clean, comfortable room with friendly staff.

The staff was very friendly and helpful.

Room was great- generally clean but needed new sofa bed sheets. Nice lounge area. Great amenities. Easy to use buses that were more comfortable than the Disney buses, though this isn’t really the hotel to book if you want a midday break- or just use a ride share to get back.

Me gustó mucho

About two weeks before my stay, Hilton had just switched to a new internal system that hadn’t properly synced with third-party platforms like Expedia. As a result, I was charged for the full stay at the hotel, even though I had already paid in advance through Expedia. Despite showing my receipts and confirmation, the issue wasn’t resolved on the spot. What was most frustrating was being told that it was my responsibility to contact their accounting department to sort out the duplicate charge. Instead of taking ownership, the burden was placed entirely on me as the guest. Hilton used to feel reliable and customer-focused, but this experience suggested a shift in priorities. When something goes wrong, guests shouldn’t have to chase down a resolution themselves. For a resort stay, the added stress simply isn’t worth it. Life is busy enough without having to worry about being charged twice for your hotel.

Sadly the experience was not good. The staff was friendly and tried to accomadate, but essentially—we checked in to our room only to find the couch covered in fur and white stains. There were crumbs on one of the tables upon entry and dog hair piled in corners. I asked for a new room. They got us a new room, only to the have a mini fridge with a dying compressor that made a high pitched noise that was unbearable. We finally had to have maintenance change it out. Then while showering that night, the shower head literally broke off and fell on my head. I’m not even joking. The new room also had dog fur in all the corners. My suggestion to fellow guests—lower your expectations for the price. Drury is less and much much cleaner. The staff was very friendly at doubletree but the establishment is poorly maintained. Only bummer is I had to voice the bad experience to the front desk when they should have noticed we had so many issues with the room.