Comfort Inn & Suites Las Cruces Mesilla

Room was clean. Staff was friendly and helpful

Exceptional

It was a good experience and comfortable There was a roach in the pool. I had to get the pool net and scoop it out of the pool and throw it away. And after that, I didn't wanna swim.

Good

Good

Clean and comfortable. Thank you for offering while milk and sugar-free syrup at breakfast. It’s the little things…

Very clean; comfortable beds!

Good

Very clean. Staff is always so friendly and accommodating

The front desk people were great. My TV wqs not working and the manager came up fixed right away. Great breakfast and everything was very clean. No one thing.

Exceptional

Overall, I would stay there again and recommend it to family and friends.

Clean and friendly

Service

Nice well maintained hotel in the beautiful town of Las Cruces. Staff were helpful and responsive to queries and minor fixes. Slightly on the expensive side in terms of cost. Internet was a little slow at times. But overall very good.

I tried to cancel my 4 th night as I was returning to ElPaso a night earlier . The indignant desk person said I had not booked with the hotel and that accommodation could not be cancelled! I explained that I had independent booked with the hotel, had my confirmation number. But he rudely explained I was in error! But I must say the morning staff was polite and your offering was delicious!

The room was comfortable, I failed to notice the memo on the mirror that housekeeping had to be requested! Which I didn’t notice until the 2nd evening I tried to cancel my 4 th night as I was returning to ElPaso a night earlier . The indignant desk person said I had not booked with the hotel and that accommodation could not be cancelled! I explained that I had independent booked with the hotel, had my confirmation number. But he rudely explained I was in error! But I must say the morning staff was polite and your offering was delicious!

The hot tub was not working during our stay. The wifi worked only intermitantly. The daily breakfast was not very good except for the waffles. Although not the fault of the hotel, the power went out for a few hours during one night during our stay and we were not offered any break on our bill.

The toilet paper and facial tissue were of poor quality, single ply, rough and scratchy. The in room coffee maker was unplugged in two places, the coffee maker to the extension cord and the extension cord to the wall socket which was a real pain to reach. If it is meant to be an amenity then it sholud already be plugged in. There was no half&half or creamer in the breakfast area for one's coffee, there was three different flavors of CoffeeMate if one is into artificial flavor and too much sweetner. The breakfast area was clean, well maintained. The warmed precooked offering was eggs, sausage links and roasted potates. I ended up having sausage, yogurt and a bagel with cream cheese, which were all fine.

Superb