MGM Signature Studios by FantasticStay

Close to the Strip N:A

Everything Nothing

The location was convenient, and the room itself was comfortable. We also enjoyed having access to the MGM Signature facilities. We were very disappointed to learn that MGM could not provide housekeeping or even clean towels because the unit was privately managed by FantasticStay. This was not made clear when we booked, and we were told that we had to contact the outside management company ourselves. For a three-night family stay, not receiving basic hotel services was unacceptable and did not match our expectations when booking a property at MGM Signature.

Good

Nice and big When I asked for clean towels and toilet paper I was told that I had to contact booking.com to get those items. At check in the staff member was very rude

I had a very bad experience. So frustrating, had to wait over two hours and a half due to fantastic stay say their system had an error and did not record my reservation. MGM lobby staff did not want to help due to the transaction was made by third parties until I asked for a supervisor. The phone number they provided for fantastic stay was wrong, some lady kept saying I had the wrong number. I emailed fantastic stay before I got to the destination and they never replied to me until a MGM supervisor emailed them. Three of us lost the concert tickets we traveled for due to did not have anywhere to stay, take a shower and get ready for it. We lost over $174.00 dollars each plus our time waiting to get the issue fixed with no luck because they were fully booked they said. We were restless, frustrated, sad, tired, hungry and so upset.

No toilet paper and the pillows and bed sheets they have yellow steam. And we called the owner of the property they took the toilet paper until the next day in the afternoon. That was the bad experience but everything else was excellent.

The place was good and nice the staff was nice and helpful . No toilet paper and the pillows and bed sheets they have yellow steam. And we called the owner of the property they took the toilet paper until the next day in the afternoon. That was the bad experience but everything else was excellent.

Exceptional

Disappointing

Hotel location Scolding hot water in the shower, no response from staff, unable to use tv as remote did not work, no housekeeping service, not enough towels in the room and referred to get towels from the pool area, ran out of toilet paper.

When we arrived, they did not provide us a room. They did not even give us our room They said the Booking.com did not transfer the booking to them overall it was one of the worst experience I was with my family. There arrived at the lobby end up waited two hours did not provide us our hotel. It was one of the worst We made a reservation through Booking.com. They give us the confirmation when we show up to the lobby. They did not provide us our room. It looks like they give it to someone else for better money and they just left me in my Five kids and my wife alone without giving me a new rooms making excuses that Booking.com did not send them our reservation it was absolutely very bad experience and it was

When we arrived, they did not provide us a room. They did not even give us our room They said the Booking.com did not transfer the booking to them overall it was one of the worst experience I was with my family. There arrived at the lobby end up waited two hours did not provide us our hotel. It was one of the worst We made a reservation through Booking.com. They give us the confirmation when we show up to the lobby. They did not provide us our room. It looks like they give it to someone else for better money and they just left me in my Five kids and my wife alone without giving me a new rooms making excuses that Booking.com did not send them our reservation it was absolutely very bad experience and it was

Nothing! Arrived and the place couldn’t find our reservation! Used the email from Booking.com. Called and was told Booking.com would refund our money in 7 days. It’s been 11 days. No refund or reply!!! Ruined our trip. Had to pay double at another place due to late notice.

Location was good Checked in and my rooms was dirty, bed not made up, trash still out. Hotel or booking.com would not do anything about it. Did not give me a new room or refund me. Terrible experience

No clean towels or housekeeping to pick up trash in 4 days. The fan in toilet area dis not work. The kitchen sink leaked. No hot water while showering. The microwave was broke. There was not enough space to use the table and chairs.

The only thing good about the property was that it was on an ideal location but all other hotels in Las Vegas are in good location as well. Pathetic experience. We checked into the room late night only to realize the bed is broken and the sheets were not replaced. Extremely dirty sheets with marks on them. I called the reception ad they said this property is not managed by them and its a private condo. I called the condo support team and they asked me to send the pictures but the cleaning team will come tomorrow. How am I supposed to send the night then? I sent an email to them (FantasticStay) and kept hotel management, MGM Grand and whoever I could think of in CC. They replaced my room in 15 minutes; without the email they wanted cleaner to come check tomorrow. Anyways, at the checkout then, they pushed me to check out at 10 AM while the hotel’s policy is 11am. Their support team was extremely rude and pushed me to check out at 10am by telling me that the cleaning team is waiting outside the room. If you’re coming to Las Vegas for experience, don’t mess it up by staying with them. Absolutely the worst experience ever.

No casino so it was quite and stylish. The little kitchen was equipped well but we could not make coffee in the room. The mattress was comfortable. Nice open view at the window. Could have been vacuumed better. The room was great !! Arriving in the evening there were no reception so you have to walk inside to the other tower to check in.

Room not very clean upon arrival- coffee machine had old coffee remnants in the jug, and long hairs left on the sofa bench.