MGM Signature Towers by FantasticStay

When we arrived, they did not provide us a room. They did not even give us our room They said the Booking.com did not transfer the booking to them overall it was one of the worst experience I was with my family. There arrived at the lobby end up waited two hours did not provide us our hotel. It was one of the worst We made a reservation through Booking.com. They give us the confirmation when we show up to the lobby. They did not provide us our room. It looks like they give it to someone else for better money and they just left me in my Five kids and my wife alone without giving me a new rooms making excuses that Booking.com did not send them our reservation it was absolutely very bad experience and it was

Nothing! Arrived and the place couldn’t find our reservation! Used the email from Booking.com. Called and was told Booking.com would refund our money in 7 days. It’s been 11 days. No refund or reply!!! Ruined our trip. Had to pay double at another place due to late notice.

Location was good Checked in and my rooms was dirty, bed not made up, trash still out. Hotel or booking.com would not do anything about it. Did not give me a new room or refund me. Terrible experience

No clean towels or housekeeping to pick up trash in 4 days. The fan in toilet area dis not work. The kitchen sink leaked. No hot water while showering. The microwave was broke. There was not enough space to use the table and chairs.

Love the hotel in general. We have stayed here multiple times, and the facilities, as well as the easy access to the casino, the Strip, and the monorail, are convenient. The door to our room wouldn’t lock, and we had to contact reception after FantasticStay's phone line just kept going to voicemail. As this is a privately owned property, they said they needed the owner’s approval before sending someone to fix it, which delayed the response. Since we were staying just one night and travelling light, we had no choice but to pack our valuables and take them with us, as it wasn’t safe to leave them in the room. At night, we had to barricade the door to ensure we were safe to sleep. The maintenance team arrived at 9 a.m. the following morning while we were getting ready to check out, which was highly inconvenient. They couldn’t wait until our 10 a.m. checkout to address the issue. It turned out the door hinges were missing screws, causing the door to sag and preventing the lock from functioning. This seems to have been an ongoing problem that previous guests may not have noticed. Additionally, the $150 cleaning fee charged for the room was higher than the accommodation cost itself, yet the room was far from clean. Overall, the stay was uncomfortable and did not reflect the price paid. There was no offer of compensation for providing us with an insecure room. Next time I'll go back to booking a room directly with MGM and not through a 3rd party.

The staff deserves 5 stars, but the room does not. It was privately owned and poorly maintained. The temperature was uncomfortably hot, and the blankets were old and yellow. For the price paid, I expected a clean, updated room. I would recommend the hotel ensure all rooms — including privately owned ones — meet the same level of quality. I didn’t like about the property was the room condition.

Passable

We loved the space it was very comfortable and all of ten staff as so helpful and welcoming

Clean

Its location. The room I received was dirty. Old socks left in the night stand draw along with a coffee cup full of who knows what. Table was also dirty. Remote could not change the tv. Sofa pull out be mattress was as thin as a pancake.

I paid a significant amount for this stay. After that, the valet still asked for a tip. I don’t mind tipping when it’s voluntary, but being asked for it felt inappropriate. Unfortunately, because of this experience, I wouldn’t stay here again.

Nothing I paid a significant amount for this stay. After that, the valet still asked for a tip. I don’t mind tipping when it’s voluntary, but being asked for it felt inappropriate. Unfortunately, because of this experience, I wouldn’t stay here again.

Need to have a place to put soap while in the shower, other than that no compliants.

The only thing good about the property was that it was on an ideal location but all other hotels in Las Vegas are in good location as well. Pathetic experience. We checked into the room late night only to realize the bed is broken and the sheets were not replaced. Extremely dirty sheets with marks on them. I called the reception ad they said this property is not managed by them and its a private condo. I called the condo support team and they asked me to send the pictures but the cleaning team will come tomorrow. How am I supposed to send the night then? I sent an email to them (FantasticStay) and kept hotel management, MGM Grand and whoever I could think of in CC. They replaced my room in 15 minutes; without the email they wanted cleaner to come check tomorrow. Anyways, at the checkout then, they pushed me to check out at 10 AM while the hotel’s policy is 11am. Their support team was extremely rude and pushed me to check out at 10am by telling me that the cleaning team is waiting outside the room. If you’re coming to Las Vegas for experience, don’t mess it up by staying with them. Absolutely the worst experience ever.

No room service

Clean No room service

No casino so it was quite and stylish. The little kitchen was equipped well but we could not make coffee in the room. The mattress was comfortable. Nice open view at the window. Could have been vacuumed better. The room was great !! Arriving in the evening there were no reception so you have to walk inside to the other tower to check in.

Room not very clean upon arrival- coffee machine had old coffee remnants in the jug, and long hairs left on the sofa bench.