Palms Place

Exceptional

I enjoyed the hotel room very spacious The hotel pool was closed, bathroom lacking storage space.

Very good

Beautiful facility! Room , bed,linens & pillows were very comfortable. We did not use kitchen facility but it appeared what was needed was provided. All was very clean & well cared for. All staff very friendly and helpful.

Very good

walls were dirty to were it was noticeable the balcony was closed

Clean space and pretty big and also had a good balcony view. Also close by to a lot of things.

The room was great after we asked to be moved as we needed separate rooms for sleeping and the original room had no privacy. We ended up having to pay a little more, but the upgrade was good. For the price I would have preferred to stay on the strip.

Check in was really delayed. They had two people at the front desk. One lady, it was her second day there. She had to keep asking the other lady for help, who then stopped what she was doing to help her. Our room was clean, but it smelled like smoke still lingering from the 1990’s. As soon as the door opened you could smell it and it stayed with you. Overall, besides the delayed check-in, room not being ready, and the room (33-306) smelling like old smoke— it was a good stay. The pool area was nice!

The room was not ready at check in. I suggest they hire more housekeepers so when people have plans at 5pm. They can get in there rooms before 430pm with 4pm check in time. I also suggest they hire or have more than 2 people at the front desk at 4pm

Que las puertas del balcón no abrían y no pudimos ver el mirador

Very good

I arrived around 3:30 PM but could only “pre-check in because my room was still being cleaned.” I returned shortly after 4 PM to a long check-in line with only 1, eventually 2, clerks assisting guests. Even though I had already pre-checked in, completing check-in still took quite some time. By the time I finally received my keys, I had only 15 minutes to get to my room and get ready for my event. The room itself was nice, clean, and had a great view, so I was willing to overlook the frustrating check-in. Then the next day, while attending an event, my bank alerted me to another charge from the hotel that I had NOT authorized. I had to spend more of my limited time returning to guest services and waiting for help. The employee confirmed the charge should not have occurred and reversed it, but I was never given an explanation for why it happened. Now I’ve checked out and am simply trying to confirm the status of my deposit. After the billing issue, I understandably want reassurance that everything is correct. I have currently been on hold for OVER 40 MINUTES with no assistance. A nice room and view do not make up for repeated long waits, an unauthorized charge, and an inability to reach someone when there is a billing concern. For the amount guests pay in resort fees alone, I expected significantly better service. Based on my experience, I would not recommend staying here.

Love this room would stay here again and again. I was bummed the balcony’s aren’t accessible but you were told before hand. The price was perfect & it’s connected to the palms via indoor sky walk which leads you directly to the strip if you don’t want to drive overall love the room it was clean and VERY specious

Pleasant

Beautiful stay. So comfortable

Nice

Staff were very friendly and accommodating. Location was easy access to palms casino. Room was not in great condition. Dingy, smelled like stale cigarettes. Furniture was very worn and some falling apart. Stains on the couch and carpet. Couch cushion covers worn with lots of loose threads. Wires hanging out of speakers on tv. Tv remote didn’t work and had to be replaced. Rips in carpet. Garbage disposal broken. Faucets take forever to get hot water. Hide-a-bed sofa was super uncomfortable/worn down. I feel that whomever owns the unit we were in hasn’t inspected it in ages and maybe doesn’t realize how run down and dingy the room is now. Not worth the $400 per night I spent unfortunately.

Excellent place. Easy parking and check in process. Very clean rooms. Nice size rooms with kitchenette. I would definitely stay here again. AAAA ++++

Nice Couldn’t open balcony