The Westin Las Vegas Hotel & Spa

Property was clean and the staff were excellent I have no complaints

Passable

Accommodating staff. The hotel is near the venue of the event. The concrete floor was not scrubbed or buffed.

Very good

The location was great, so close to strip and sphere. If you like gambling there is no casino.

I like the proximity to the strip as well as the sphere. The noon checkout and early check in is very nice. The free drink vouchers are great. The beds were very comfy. I wish they had microwaves to heat up leftovers. And It would be nice if the bathrooms had vent fans.

The staff are friendly. The room is clean.

Exceptional

Exceptional

Business hotel, clean and nice size rooms. Our room wasn’t cleaned the 1st day when at 6pm asked at a the reception, staff was rude. No apologies and just asked did I leave the do not disturb sign

Very good

The breakfast that came with the stay was worth it. Its walking distance to the strip.

Exceptional

Superb

I like the cleanness of the hotel throughout, and the yummy breakfast (the Lobster Benedict is the best). Staff are friendly and helpful for the most part. However, two incidents happened and the staff could have done better in handling the incidents. First, when I arrived at the Westin hotel, it was 3am. My son arrived much earlier. He accidentally turned on the auto lock so I couldn’t use the room card to open the door to his room. I asked the lady at the front desk, who instructed me to knock at door loudly. It was 3am and I didn’t want to wake up the other guests. So I knocked gentlely which didn’t wake up my son. I sat in the lobby for another two hours before my son finally woke up. What the front desk lady could have done is to call my son’s room phone, Second, I saw on the invoice a lunch charge that I don’t recognize, and called the hotel. The lady who picked up the phone said they’d investigate and get back to me. Two days passed. still no one got back to me.

Passable

Amazing view from the hotel room to the Sphere. That was a fantastic experience, we spent about an hour just watch that Las Vegas phenomenon from the hotel room. Room were large, clean, bed comfy. Breakfast was delicious, however... ... when we arrived to eat breakfast we were told only me and my wife entitled to eat, my daughter not (room was booked for two adults and a 10y old child). I have to complain to the shift leader to serve breakfast to my daughter as well. This was a very bad experience, and ruined our stay.

The facilites were clean, the staff offer me breakfast and drink for courtesy. Bedroom clean and comfortable Overall is perfect

Great room with excellent view. I enjoyed the free amenities. We were given two vouchers for desserts. Once downstairs we wanted to redeem them, but waited about 25 minutes after ordering them and no one ever came out; the hostess saw us waiting, but didn't acknowledge us...so we went back upstairs as we were already tired after a long walk. Other than that... we enjoyed our stay.

Room faced the Sphere and was an excellent view