Comfort Suites Lewisville - Dallas

Great stay! The property was well-kept, and our room was spotless. The bed was really comfortable, and we appreciated the quiet atmosphere for a good night's sleep. The breakfast in the morning was exactly what we needed before heading out. Highly recommend

10 de 10 excelente servicio

Their pool is out of order, he said is was on their website but we did not see it when we booked on orbitz website. He sent me and my wife to the wrong room where a lady was in the middle of helping her mom shower. Called front desk and nobody ever answered ( our room phones may have been out of order because when we called from our phone they picked up)their was no hot water in the morning and we complained, by that time we had to just go without a shower, we came back later in the afternoon and it went to lukewarm for the shower. Also must have been a leak at the 3rd floor above us in their shower because our ceiling was wet and falling down, ( i took a photo). The rooms and hallways also smell like mold or fungus, property owners seem very cheap, everything felt in disrepair. Very bad experience will not stay there again, we stayed there a few years ago and it has gone way down with its quality, new owners should not have this property. Choice hotels should be doing a spot inspection on this property soon.

Checked into our room and our door had an opening at the top about 6inches. Had to relocate room where our key didn’t work. Pool was out of service which is why I booked this hotel specifically. Spent majority of my one night stay in the lobby trying to fix issues.

Huge smear of feces on toilet. Hair in the shower. Hair in the sheets - it was very evident sheets were never changed. No signal errors so we couldn’t even turn the TV on. The elevator was unstable with zero signs of certifications of safety and no inspection stickers. Avoid. I’ve stayed in cheaper motels that were so much nicer.

Very old , room was dirty , door can’t close when you leave. Will not consider this play to stay in the future !

Property was very dated and not much worked. Dresser in room broke and missing drawers, bathroom missing cabinet fronts, couch in room was all faded and missing fabric. Smelled like weed and was certainly not worth what we paid.

Nice location

Overall, the hotel was good. The stay was enjoyable. Only exception was the bathtub was in desperate need of caulking. Other than that, the room and bathroom were clean and comfortable.

The room was clean, but the entire place felt abandoned. We didnt see a single guest during our stay which was a little weird. The front desk staff was friendly and courteous and honestly, we dont have any complaints. Place was quiet and safe.

Place is not good. People not good. Better off sleeping in you car.

Room was not clean from previous guest . No new towels. Bed not made. Trash not removed. Horrible experience and service

Exceptional

This property is in really poor condition. The elevator smells like hydraulic fluid, is filthy, and seems to have mechanical problems (rough and the door is not smooth). The hallways smelled terrible and maintenance was routinely only halfway completed. Multiple outlets either did not work or were missing outlet covers. The room had the expected furniture, but needed care with paint and possible water damage around the ceiling/wall joint.

The hotel is horrible! The rooms are dirty and smell between body order and cat pee. The ac unit did not work. We walked in the room and walked right back out after about 5 minutes, the smell alone was enough to overwhelm you. The others that were checking in right before and behind us left as well without staying once they seen their rooms.

The front desk staff was very good. However, the facility is in serious need of some TLC.

Poor

Swimming pool wasn’t open. Shampoo bottle was empty. Hallways smelled. Fire alarm sounded at 1am. Not very good.

The room and EVERYTHING was disgusting. Literally saw cookers outside Windows wouldnt close so there forever wouldn't lock! Roaches, mold etc

My hotel room was clean, but the shower was rusted. I was on the third floor, and my room had no odor, but as soon as I stepped into the hallway, the whole floor smelled of vomit. It was a very pungent odor all down the whole floor. Night front desk was there, but morning I couldn’t check out because no one at the front desk for over 30 minutes. I ended up leaving a note at the desk.