Country Inn & Suites by Radisson, Lewisville, TX

The staff was mostly silent. It was a little awkward. When I went into the room it immediately smelled like human urine. I opened the bathroom door all the way and the smell clearly came from inside. It was the shower curtain that wreaked of urine, the tub was like striped with black stuff. I went to Kroger and got my own cleaning stuff and cleaned the tub and asked the employees to change the curtain with a clean one, which they did but again, didnt speak to me at all when I made the request or when they came to replace the curtain. The bed was not comfortable and the blankets were basically 2 loose sheets. There was a party in the next room, music blasting and people yelling til 245 in the morning. I eventually fell asleep so it could have been later. Overall the personal space in a hotel should feel more comfortable and clean than any other space so I wouldn't stay there again. Too dirty, awkward and uncomfortable.

Found big cockroach in first room and second room the bed has dirty spots very obvious ☹️

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Absolutely nothing! It is NOTHING like the photo! This “hotel” is uninhabitable! My room reeked of cigarettes and molded carpet. There was mold in the bathroom, stains on the carpet and one chair. It was awful! I will report it to the Health Department! This hotel is uninhabitable! I was there 30 minutes and left. The light had a short and flickered as we entered, cigarette smoke and old molded carpet permeated the room. The screen on the window was ripped in half and mold was all around the bathroom! Surely the pure existence of this establishment is a Health violation!

Convenient to where we were visiting Not very clean, side door broken so anyone could get into the building, had to ask for towels, no coffee or cups in room, mold in shower and around sink, very bad odor on floor with carpet stained and disgusting. Not the best experience. The dining area was disgusting, juice spilled all over tables and floor, food spilled on no floor, and juice machine broken. Very disappointed in condition of hotel. Will not stay there again. Lots of foot traffic in and out of hotel of non guests. Did not feel very safe there.

More variety in their breakfast offerings!

The room smelled very bad, the bathroom was dirty, and I found several cockroaches.

Everything s bad

I just don’t like the smell!

The room was very dirty & smelled terrible. The air, shower or toilet were not working properly! The bed linens were dirty, soiled & stained. There was a hole in the wall & the carpet was heavily stained. The microwave was dirty & the fridge was frozen.

I really had no issues the breakfast could be a little bigger but the coffee was amazing so no gripe here.

Location was good - staff accommodating at times. The hotel looks a lot nicer in the photos than in reality. The whole thing looks really tired. Broken things mismatched together, hallways/stairways smell like feces, vomit, and various kinds of smoke. Carpets stained, walls stained and marked up, just looking really rough. Not what ide expect from something with the Radisson name - lack of integrity for sure. I needed to have my room changed 3x before I got one that was alright. The first had a pungent odor - like spoiled milk and wet cigarettes. The second had the bathroom sink dumping water out the pipes onto the floor with the tub not draining and backing up with solids? Really nasty stuff. The third room was the best out of the three. It still had an odor- like mold- but considering I had already changed 2x at this point, I just dealt with it. Staff changed the room each time and was apologetic, however initially my check in with staff was not good. The hotel was advertised as pet friendly. I have have a service animal, but I always try to book pet friendly anyways because its more convenient. However I was given a hard time about this at the desk and was asked to show medical documentation. No. That is a breach of HIPPA and is quite illegal to ask someone for that. I was told I would be charged a deposit greater than the value of my 3 night stay. I disputed this as its illegal to even charge for service animals. Ultimately I had to pay - again, against the law. They did not seem to care. More worried about me paying if the animal did damage - but the hotel was already a 2/10 clean or 2/10 in terms of how well its put together. Skip it and go to the next is my advice. Dont fall for the nice photos in the ad.

There wasn't anything I didn't like

Customer Service, rooms not clean, elevator unsafe, linen looked unclean, night clerk.

Breakfast was cold.

The entryway and dining area looks nice. Cracks in the bathroom floor tile, cracked mirror in the bathroom and mold on the tub/shower surround, the mini fridge had a large chunk of ice/frozen area. Spot on the wall looked like dried blood. Beds had 2 thin pillows each, no hangers in the closet, no linen/laundry bag either.

The property was dirty the hall smell it like marijuana because of the room next to us smoking the rooms we’re not what it looked like on the pictures the sheets had stains on them and they wouldn’t give us new sheets till morning in all we left after a hour and started at the best western plus that was very lovely The property was dirty the hall smell it like marijuana because of the room next to us smoking the rooms we’re not what it looked like on the pictures the sheets had stains on them and they wouldn’t give us new sheets till morning in all we left after a hour and started at the best western plus that was very lovely

Musty smelling, room just painted& not ready due to smoke alarm & sprinkler taped over. Window falling apart& fist size hole in screen. Latches on window broken. Clerk was nice. Place is a shack.

They hace mices

The location. The cleaning.