Tru By Hilton Lewisville Vista Ridge Mall

Good location

Will stay here again

Got to room had 1 towel & 1 washcloth, no hand towels, no mat for shower. There was no hand soap or lotion. I had to go ask for towels & wash cloths. Got back to hotel the next afternoon, no one from housekeeping had come to remove dirty towel & put fresh ones or cleaned the room. Was very disappointed with this aspect of this hotel. Also bed was horrible, like sleeping on the floor, pillows were atrocious. Went flat as soon as you touched them. Last bad note, Indoor pool was nice but water was freezing cold. On the best note of this hotel was the service we got from Ms. Bianca at quest services. She was marvelous, got everything housekeeping did not and brought to our room. Spoke to general manager as we were leaving, said he would speak to the supervisor of housekeeping, didn't seem overly concerned in my opinion. That's the last time we stay there; there are too many hotels in that area to not be taken care of.

Excellent place to stay while in Dallas

No m

Clean room

Room was clean and comfortable Nothing

Good spot, comfortable, affordable. Has everything you need for a quick overnight room.

Staff was helpful, place was clean and manageable for a weekend stay

Había cabellos en algunas partes, la muchacha se portó muy bien lo malo que no podíamos entrar con targeta ella nos tuvo que abrir . Llegamos alas 2 am y había ruido

Breakfast was tasty. Afternoon/evening front desk employee the best. Empty coffee creamer containers, trash containers overflowing, pancake batter empty, towels had a bad smell, shower had pink mold, bed not comfy, loud band noise, room door hard to open and didn’t close all the way every time, very pricey for lack of quality.

Upon arrival i find the room cost less than what i paid with expedia. Disheartening. The floor drain for the ice machine had enough bacteria in it to make all sick. In addition the change filter light was on all week on the water “faucet”.

The hotel was great! The beds were comfortable. The kids had a blast in the pool. The lobby had games and comfortable chairs to chat in while the kids played. Breakfast was gone when we made it down to eat.

Great welcome, with personalised tv welcome in the room. 24hr coffee and gym access. Swimming pool was also nice. Friendly staff and nice selection at breakfast. Ample parking. Bathroom had some obvious toenail clippings on the floor (not mine). Breakfast wasn’t as stocked as it could be - no forks throughout for example.

Everything None

The front desk staff were never there, they ran out of food for breakfast, tv didn’t work in the room

The staff at Tru by Hilton was awesome. We were welcomed with open arms, and the rooms were spacious, modern, and very clean. The showers were well-kept, the 24/hr coffee and tea were helpful, and overall, they made the experience pleasant. That said, the prices were not too dissimilar to booking through Expedia, and after several attempts to resolve an issue that we were assured would be handled by Expedia, the hotel apologized on their behalf but recommended we do business directly with their establishment, not through the 3rd party of Expedia. Given the terrible customer service and the runaround to get a resolution on a cancellation, I would recommend booking directly through the hotel. The staff was awesome, attentive, and better off if their hotel got paid directly rather than through a third-party booking agency.

Clean room, nice staff.

It offers excellent value for solo travelers.

Este hotel buena ubicación,limpieza,buen desayuno,u personal atento.