Homewood Suites by Hilton Dallas-Lewisville

So dirty , the place stunk, the room stunk. sink was clogged. This place needs a major renovation for me to ever ever visit again.

Great

The bathroom had some gunk, bugs, and hair. The kitchen floors were dirty and the pull out couch is dirty as well. Under the couch there was trash and food. The extra blanket for the pull out couch had silly string all over it and the mattress cover was covered in brown and yellow splotches and hair. One of the queen bed comforters also has a yellow stain. The other had dirty sheets. The bedroom and bathroom floors had crackers and food on them. Food or drink was smeared on the night table. There were cobwebs in several places too 😳. The bathroom had tiny roaches and mold. The kitchen had the same tiny roaches too. The lobby smelled good but the room and floor smelled rotten. The pool was foggy and full of leaves. There were no pool towels or instructions for towels and no one at the desk for us to get any. We waited 10 minutes to check in too. No one was there. Breakfast was sparse. Coffee was cold. We let the hotel know most of the issues within minutes of checking in, but they ignored us. We are still waiting for a response almost 24 hours later. We aren’t hard to please but this was a horrible experience and our 2nd bad Hilton experience in less than a week.

I had an amazing experience. Staff was very friendly and helpful, the room was spacious and comfortable for my family of 5 (teenagers). Great room for the price. Will now be staying at that franchise.

El lugar está viejo , sucio y descuidado

Outdated

Good hotel. The sofa bed needs to be upgraded

The size of the room was nice and the staff were very friendly. However the bathroom paint was peeling off quite a bit and there was a roach in our room. We notified the front desk when we checked out (we only booked the room for 1 night) and the staff member promised to notify the manager.

The location was a very great looking location. However among entering the building entrance C there was a very strong aroma that resembled the smell of mold. Once entering the suite I rented the aroma was extremely smoldering with the smell of mold. Out side of the angel every thing else was great!!

We requested a quiet room and the receptionist certainly put us in a quiet room. Despite the hotel was almost full, we didn't hear any noise once the room door was closed.

Upon checking in the staff only acknowledged my husband even with the reservation under my name. The walls are very thin and you can hear everything in the hallway and other rooms clearly. The rooms also have a strong unpleasant smell. We ended up with multiple roaches throughout our room including the kitchen, shower and even on our toothbrushes. We immediately checked out and asked for a full refund, the male staff member told me he could only do a partial refund so my husband stepped in and magically they could actually do a full refund. If you are traveling to the area there are much better options.

The hotel smelled good throughout our stay our room was clean & our overall stay was GOOD no problems

Nice suites, exactly fit our needs. There were many restaurants and shopping in the area.

The bed was alright. Sheets and towels were clean and comfortable.

The room was okay. Dirty dishes in the cupboards. We booked the room for 6 guests and were only given 3 towels. The pool was extremely dirty. When we got there the toilet in the room was clogged. When we called down for more towels we were told the staff is to busy and we could just go get towels ourselves! The staff is very rude and not helpful at all. The "complementary" breakfast was sub-par at best. Flavorless. Nothing like the other Hiltons we have stayed at.

Great breakfast and excellent services

The stay was ok but they don’t want to give you towels at all that was the only problem I had

The breakfast was good, there are so many places and shopping within walking distance. Afternoon snack of Fresh baked cookings free in lobby and the staff is super nice, along with room being clean and ample free parking. A Close drive to airport, I will always stay here when I in Dallas area