Homewood Suites by Hilton Dallas-Lewisville

From the outside, the hotel looks nice, but unfortunately our stay wasn't. As soon as we walked inside, there was a strong smell of marijuana throughout the building. The room we stayed in had roaches, and the toilet wasn't working properly, so we had to ask for a plunger. We didn't interact much with the staff aside from check-in and requesting the plunger, but they were friendly and courteous. While we appreciated the staff's kindness, the overall condition of the hotel made for a disappointing stay.

el lugar estaba descuidado , empezando cuando llege no tenían sistema mi chek-in hera a las 3 pm y puede optener mis llaves a las 8 pm 5 horas después , en la piscina nose lo que era pero había en el fondo de ella unos alambres que te encajabas en los pies no se específicamente que era de pero me encaje 4 , uno mi hijo , otro yo y mi hija mayor tenía 2 uno en su pie y el otro entre su ropa me dió miedo traer más la verdad no voy a volver a elegir este hotel

Breakfast was ok but can be a little better coffee wasn’t hot enough and juice was extremely hot. I stayed 2 nights and there were no towels for the next day I used one of my personal towels from home and it was grey in color and they thought I stained their towel and then charged me for using my own towel. Mind you me and my family did not have any towels. The beds are a little hard and the spreading was thin and had lots of spots. The room was spacious. Tub was rusting and slippery. I was just a little disappointed on some of the main factors towels, bed,and tub. Area was good.

Had to ask for a room change first one was not cleaned smelled like dog pee. Second one was great lost the view but over it was good better than expected breakfast was good same meal options the protein however did change everyday. Laundry on site was a plus

Positives: Breakfast was decent, they have a waffle maker, eggs, carnitas, fruit, coffee, and yogurt. The buffet area and dining areas were exceptionally clean. The staff was kind. Decent amount of parking.

The property was older and in need of repairs.Our bathtub was rusted but the shower worked fine for us.There were dirty dishes left in the dishwasher.The staff was very nice.The pool and patio area were great.The buffet are was nice and clean.No complaints about the food.

So dirty , the place stunk, the room stunk. sink was clogged. This place needs a major renovation for me to ever ever visit again.

Great

The bathroom had some gunk, bugs, and hair. The kitchen floors were dirty and the pull out couch is dirty as well. Under the couch there was trash and food. The extra blanket for the pull out couch had silly string all over it and the mattress cover was covered in brown and yellow splotches and hair. One of the queen bed comforters also has a yellow stain. The other had dirty sheets. The bedroom and bathroom floors had crackers and food on them. Food or drink was smeared on the night table. There were cobwebs in several places too 😳. The bathroom had tiny roaches and mold. The kitchen had the same tiny roaches too. The lobby smelled good but the room and floor smelled rotten. The pool was foggy and full of leaves. There were no pool towels or instructions for towels and no one at the desk for us to get any. We waited 10 minutes to check in too. No one was there. Breakfast was sparse. Coffee was cold. We let the hotel know most of the issues within minutes of checking in, but they ignored us. We are still waiting for a response almost 24 hours later. We aren’t hard to please but this was a horrible experience and our 2nd bad Hilton experience in less than a week.

I had an amazing experience. Staff was very friendly and helpful, the room was spacious and comfortable for my family of 5 (teenagers). Great room for the price. Will now be staying at that franchise.

El lugar está viejo , sucio y descuidado

Outdated

Good hotel. The sofa bed needs to be upgraded

The size of the room was nice and the staff were very friendly. However the bathroom paint was peeling off quite a bit and there was a roach in our room. We notified the front desk when we checked out (we only booked the room for 1 night) and the staff member promised to notify the manager.

Exceptional

The location was a very great looking location. However among entering the building entrance C there was a very strong aroma that resembled the smell of mold. Once entering the suite I rented the aroma was extremely smoldering with the smell of mold. Out side of the angel every thing else was great!!

We requested a quiet room and the receptionist certainly put us in a quiet room. Despite the hotel was almost full, we didn't hear any noise once the room door was closed.

Upon checking in the staff only acknowledged my husband even with the reservation under my name. The walls are very thin and you can hear everything in the hallway and other rooms clearly. The rooms also have a strong unpleasant smell. We ended up with multiple roaches throughout our room including the kitchen, shower and even on our toothbrushes. We immediately checked out and asked for a full refund, the male staff member told me he could only do a partial refund so my husband stepped in and magically they could actually do a full refund. If you are traveling to the area there are much better options.

The hotel smelled good throughout our stay our room was clean & our overall stay was GOOD no problems

Nice suites, exactly fit our needs. There were many restaurants and shopping in the area.