Candlewood Suites West Little Rock by IHG

Good

The clothes dolly fell apart. The laundry is free AAAAA!

I like everything about this property. It was clean it smell good. It was quiet. The staff was very friendly. There wasn’t anything I didn’t like I’d love to my stay and I’ll absolutely be back

Loved it all The hallway smelled like weed so bad it would give you a headache! It ahoyld have been monitored

The kindness

There was no mention in the Hotels.com info that this property was being renovated and both elevators were out of service. The only available room was on the 4th floor. I am elderly and cannot walk up 4 flights of stairs. The manager was very gracious and cancelled the reservation without penalty.

Everything was clean. The room smelled great when we got in. It was a nice stay.

Yes

Not very clean

Convenient to the highways Noise pollution while in the rooms

The general location was decent, quick access to the highway and surrounding businesses. However, that was about it. The staff acted like they didn’t care if you were there or not. The whole hotel smelled like sweat and week old microwaved food. The room was ice cold when walking in and the ac unit only worked on cold. It would bang like a 6 year old with their first drum set in any other setting. The floor was warped and uneven in places. The show water pressure was weaker than a garden gnome watering daisies. The pillows had “soft” and “firm” marked on the cases but this was obviously just for show as there were flatter than a day old IHOP pancake. The sheets had whole seems that were open. The ice maker in the fridge dropped about three cubes per hour. Overall, for a “suite” I’m pretty sure the Motel 6 next door would have been better!

The rooms have lots of damages and patches, the chairs are worn and dirty, the walls and ceiling has packages, the air system is very uncomfortable and frustrating as it’s suppose to be energy efficient but it cuts on and off so much. The elevators were dirty. The cigarette and smoke area is so close to the front door. People hanging outside their cars, a man outside sitting on ledge sidewalk for hours appearing under the influence rocking back and forth. The property was nice years ago but has fallen off drastically.

Easy parking.

Hotel not in a great area. Cleanliness of rooms needs to be addressed. Room and hallways smelled of smoke/marijuana.

Unclean, area felt unsafe

Had a stale odor, looked halfway clean only thing comfortable was the bed

The odor of the carpets and the floors in my room were sticky.

The room itself was in decent condition overall, so it seems like the property has potential. However, the housekeeping could definitely improve when it comes to detailed cleaning. It felt like certain areas, surfaces, and corners hadn’t been cleaned thoroughly, which only added to the concern about the smell. With better attention to cleanliness and more detailed housekeeping, this place could be much better. Unfortunately, the odor in both the hallways and the room made the overall experience disappointing.