Tru By Hilton Syracuse North Airport Area

the bed and pillows were great nothing

Friendly staff clean nice modern room No pool

Second was no fridge in room Not up to Hilton standards

The hotel was easy to get to with friendly staff. The room was super clean and specious. Complementary breakfast was fresh and delicious. There was nothing I could complain about the hotel.

It seemed like someone was always cleaning. It really was spotless. Nothing.

The location was centrally located and easy to find. The room was clean and comfortable, if a little basic (like no bathtub, no tiny toothpastes etc). The staff was absolutely lovely. They all should get a raise. A stranger walked into our room because she had her room number wrong, but her keycard worked on our door. That was a bit disconcerting to say the least.

Regarding the property it was sparse and left a lot to be desired. No drawers or cabinets to use, the breakfast was less than I would have expected from a fast food restaurant. The cost was outrageous for the spartan facility providing.

Location Rooms were all dirty, our first room had finger nails dirt and dust on the floor and stains on the curtains, asked to switch to another room as it was late and it was just as dirty ! We left to stay at another hotel in the area !!!

Clean and quiet!

Breakfast was very good. Staff kept the area stocked and clean The bed made noise every time we moved. The shower/tub had 2 shower heads, the main one did not work. When trying to use the removable head it sprung a leak and blasted me in the face and got the floor all wet. I waa forced to take a bath. It was handicap accessible but you absolutely cannot reach the shampoo pumps sitting in the tub, If I waa handicap I definitely would have given a bad review. I told the girl wearing a mask at the front desk of the issues when we checked out so they could fix them for the next guest and she just stared at me. I had to say ma'am did you hear anything I said? She grabbed a maintenance ticket and held it up and said I will put a ticket in. I do not like confrontation or leaving bad reviews so I just left, but honestly for the price we paid to just sleep there, in a bed that kept us up and my wife not even being able to shower was insane. Not to mention being exhausted from lack of sleep and basically being ignored when making staff aware of the issues in the room.

The room was big, clean, 2 beds, bathroom very clean and big, breakfast typical US Hotel, Staff very good, location very convenient, big parking, Gym very good, everything OK !

Great location, lots of store close by I have no complaints

Location. Cleanliness

Very clean,breakfast and staff were great. Too small and was set up more for young children.

The hotel was very clean and staff was friendly and efficient. The beds seemed pretty stiff

Very clean .. Awesome staff Nothing

The bed was very comfortable and very large. The smart TV worked well so we were able to watch YouTube, the bathroom was well equipped, and the staff at the front were very helpful. The lady who took us to the airport was prompt and very kind. N/A Overall, there really wasn't anything I didn't like. It would have been nice to have some more healthy options at breakfast, but I am being picky.

Set up was great. Staff was very friendly. No microwave was an interesting choice.