TownePlace Suites Los Angeles LAX/Manhattan Beach

This hotel cancelled us an hour before our stay. Avoid.

My husband and daughter stayed here for my daughter's softball tournament. I paid in full up front the day I made the reservations online. When they arrived in California and checked in, my husband was told they will hold $271 on our card as a deposit and release it after upon checkout. They never released it. They ended up charging my card 3-days after checkout. I've been trying to reach them for 1-week now. The phone gets answered and I'm put on hold. They keep me on hold for over 20-mintues each time I call. I've contacted them also through Expedia message and I'm not getting any response. I finally just disputed the charge on my credit card and waiting to see what happens. I have no reason why they would charge my card. Nothing in the room was left damaged. In fact, my husband has OCD with cleanliness and was very generous in tipping the housekeeping! Hoping to get this resolved soon!

The hotel was a clean, but the furniture and overall condition looked like it needed remodeling. There was also a strong odor throughout our stay. On the positive side, the breakfast was really good, the parking was convenient, the staff was excellent, and the hotel was close to the beach.

Location. Near public transit and shopping center

Full kitchen so eating in was easy. There was a Dishwasher and dish soap but no dish rag, if you wanted to hand wash. On site laundry was nice but I'd like to see a table added for folding clothes. Nice breakfast variety but I really dislike pulverised scrambled eggs, chopped so fine you can't pick them up with your fork.

Staff was professional and helpful. Good customer service overall. Breakfast was decent. I will say that both my aunt and I sufferer from bad allergic reactions to something in our room. I didn't mention it before because we weren't sure but when we left, we were just fine. Maybe there is mold or air filters need to be changed.

This was our 3rd stay here. Welcome from Texas on vacation. They have been good to us each time. We will be back!

Staff very friendly

Clean room, safe and quiet

0 it was a very clean place the staff there was the employees they were very resourceful and friendly the food was decent and for the price that they were giving me the room for I couldn't have done better cuz I had stayed previously at another Marriott place in Manhattan Beach for double the cost and it wasn't nowhere near is fun or nice so I recommend if you want a good place to go they have a quiet time after 11:00 so everything's quiet you get your good rest in so well maintained establishment the only thing I didn't like and I'm having a problem with is I have not received any of my deposits back

We were very pleased with our stay. Thank you.

Staff was very friendly. Provided all the information we needed up front. Was a great experience after a long day.

Five stars all around!!

All together we enjoyed our stay.

Staff was extremely helpful and friendly. Rosie did a great job cleaning the room. I was here for 5 days and would recommend this hotel. Good location to nearby beaches and with Google maps it was easy getting around.

No compassion or empathy, stayed five nights already and received a call that my mother had a heart attack. Asked if I can check out early as I had two more nights left, no options given. Didn’t want to lose the additional nights left, grateful for family for understanding and staying with mom.

This location is excellent for the beach has everything you need close by freeway friendly all the stores including eateries ideal spot

Clean rooms nice staff

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The space in the room That there was no jacuzzi