Comfort Suites Louisville Airport

This was an unusual value given the location - near the airport and the south Louisville family I was visiting. The breakfast included hot food. The well maintained and clean room was spacious. Everyone was professional and polite.

great stay

Very friendly staff very helpful and willing to answer any questions you’ve had

Superb

Superb

Pool area and spacious room Breakfast variety

First, I must say that the staff was extremely polite and caring about the issues. They addressed concerns but were unable to fix . Check-In was quick and easy, however our room reeked of cigarette smoke, nail polish streaks on the floor and when we arrived the couch had three wet areas where they had just cleaned it. The smoke was the worst and while they tried to get it out with a device it didn't work. People even thought when we met up with them that we had been smoking. Next, our door latch and lock did not work The entire time. . We went back to the front desk everyday, multiple times a day, to have our keys remade and even after a key was just remade, it didn't work. Many folks in our group of over 30 had the same issue.They stated they were going to have someone come out and look at their system and figure out what was going on. Presumably that was going to happen after we left as it did not happen while we were there. Along with the key not working, the door would not latch. So when we tried to leave anyone could just push the door open and gain entrance. Maintenance looked at it but did not fix it. One of the folks in our group figured out what the problem was and we had to manipulate the bolt and the latch each time we left in order to get it to close and be secure. Cleaning service requested upon arrival, never received. Lastly, while the AC was cold, the humidity in the room never left. It was not a pleasant stay

Pleasant

Very good

Exceptional

The beds were soft and comfortable. The rooms were very clean and quite big with a sofa. Breakfast was ok. Everyone we spoke to was friendly. But there were plenty of restaurants within walking distance if we wanted to go there instead, which we did for dinner. I'd definitely recommend this hotel. It was a great deal. Not a lot of choices at the free breakfast and the juices were watered down. But everything else was delicious

Exceptional

We arrived at 10pm and the staff were super friendly and helpful upon arrival. Nothing.

The room was really clean and spacious It would have been helpful it the room already had plenty of towels in the room but other than that we had an amazing stay and the staff were so incredibly supportive in every way

Exceptional

Very good

Good

TVs can have a better signal

The staff was nice and the place is clean TVs can have a better signal

Everything was great